1.9
  • Camera of xperia z31 votes
  • Customer care5 votes
  • Service center3 votes
  • Service from repair center3 votes
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  • Mar 13
  • Laptops and Tablets
  • Wesley Chapel, Florida
  • Vaio T Series Laptop Svt13128Cxs
  • 5
  • REVIEW RATING 4/5

I am very disappointed with Sony. I bought a Vaio T series SVT13128CXS 2 years ago. I paid $1300 for the computer. not 2 yeras later the computer just broke down. It says operating system not working. Also it does not recognize that there is an HD partition. I took it to best buy, they told me to buy a recovery media. I bought, but now they said it cannot be fixed there, they would have to take... Read more

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  • Feb 15
  • Appliances and Electronics
  • Columbus, Ohio
  • Audio Receiver
  • 16
  • REVIEW RATING 5/5

I purchased a Sony STRDN1050 receiver on 12/21/14 for my son for Christmas using Sony Rewards points. It arrived promptly. It malfunctioned within 2 weeks. I cannot tell you how many calls we have made that they do not return, and we started calling immediately. A couple of times we did get a poorly English speaking person in a call center that said WE had to pay to get it fixed and we even have... Read more

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  • Jan 31
  • Laptops and Tablets
  • Jackson, Wyoming
  • Sony Vaio Tap 21
  • 18
  • REVIEW RATING 4/5

Bought a Viao Tap 21 December 30 2013. Started having problems with primary accounting program 3 months later. Went back and forth between Sony customer service and accounting program customer service. Both companies were off shore. Both said yes it was a problem, but it was not their problem. Took computer to outside tech service and was told it was probably a hardware issue with the... Read more

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  • Jan 21
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Austin, Texas
  • Wifi Receiver
  • 17
  • REVIEW RATING 4/5

Sony may have good products, but beware they have the worst support process when something breaks! If I were you I would steer clear and find a company with better support. I have a STR-1040DN receiver, which is supposed to be one of their better receivers when I bought it. Recently my airplay stopped working on the receiver. When I spoke to support they told me I would need to mail it to new... Read more

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  • Jan 16
  • Appliances and Electronics
  • Pennsylvania, United States
  • Sony Cyber Shot Hx200V
  • 10
  • REVIEW RATING 4/5

Holy smokes.....I just wasted 45 mins of my life on the Sony "help" line trying to find out the lens size for a Cyber Shot DSC-HX200V.... Simple question, all I asked was "what is the lens size?" Tough question right? It's not listed in the manual nor on the Sony website.... 5 departments later and guess what? You failed Sony.... bad customer service, no escalation team to resolve. (Call it the... Read more

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  • Dec 16, 2014
  • Cellular Phone
  • Dubai, Dubai
  • Xperia Z3
  • 47
  • REVIEW RATING 4/5

My new Xperia Z3 didn't even complete 2 weeks with me, last week I tired to check if it is waterproof, I made sure all holes were tightly closed and locked, I put it in a less than 5 cm depth of water bucket, it didn't even last for more than 3 minutes, the screen went full black.. I took to the dealer to check the warranty, they said that it will not be replace, they will have to open the "NEW"... Read more

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  • Dec 10, 2014
  • Cellular Phone
  • Folsom, California
  • Sony Xperia Z2
  • 24
  • REVIEW RATING 4/5

I sent my $600 Sony Xperia Z2 in for repairs because the microphone did not work. Its a known problem and is covered under the warranty. $600 phone and no one could hear me - frustrating. It took the Laredo repair center 15 days to decide they would replace the phone. I never received any communication initiated from the repair department. I called twice a week from the the day they received... Read more

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  • Nov 29, 2014
  • Appliances and Electronics
  • Benha, Al Qalyubiyah
  • Sony Bravia
  • 44
  • REVIEW RATING 4/5

My sony BRAVIA ( KDL 46EX530 ) has picture like a graphic , it less than 2 years of use and I couldn't get any support me or some one to solve my problem I don't know what to do . Read more

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  • Nov 25, 2014
  • Cellular Phone
  • Kolkata, West Bengal
  • Sony Xperia
  • 11
  • REVIEW RATING 4/5

submitted my phone Xperia m dual on 27 sep,2014 till now not got the phone . I have submitted it many time and its pcb was changed one . The phone has a problem and they don't understand that. They are not giving me cash back also. Every time they say me within a week you will get the phone . Customer care is not transferring the call to the H.O. department saying they don't have the permission .... Read more

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  • Nov 04, 2014
  • Cellular Phone
  • Sony Xperia
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

sony xperia zl - hardware problem- over heating, signals automatically fade- and mannually signals setting after every hour. 3.5mm jack slot automatically gets hot and brings out scratch on the surrounding. hang problem. 2 times already replaced but getting , defected piece on replace,still my phone is with service centre. so can sony reply why at the time of purchase i wa stold to get a... Read more

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