I purchased a Sony 32 inch Bravia LCD HD television in October of 2008 from Best Buy and also bought a 4 year warranty. In September of 2009, the picture suddenly had a terrible lined screen and was not viewable. I contacted Sony since it was still under the one year manufacturer's warranty. After two weeks, nothing was done and I never heard from Sony again. I called Best Buy and was told to call the Geek Squad number which I did. They sent out a repair person from a local tv repair company. They determined the entire LCD component was the problem. Sony told them they would not replace the tv. I them spent 6 weeks calling Best Buy, the Geek Squad, and anyone else who would listen. I got a different story every time I spoke with anyone. I was finally told to get the tv back from the tv repair place because they were NOT a Sony authorized repair shop!!! They returned the tv to me, and I called the Geek Squad. After about a week a Geek Squad tech came out and said Sony doesn't make the particular model tv I had any more. So, he would order parts and see if they could somehow fix it. Parts were to be overnighted, but, of course it took 5 days. He came out and put the part on but the connectors would not fit. He then reordered the connector cables, and it took over a week to get the replacement cables. Guess what? They were the same cables he already had!! He said his boss told him to pick up my television and take it to their (Geek Squad's) shop. I called his boss and told him I had had enough and that I wanted a television now. Later that day, I got a confirmation number from him to go pick up another television at Best Buy. It would take pages and pages for me to tell this entire nightmare story. It would take much too long to relate all the misrepresentations, different versions, and outright lies I was subjected to. I spent hours on end on the telephone. Buyers Beware!!! Best Buy wanted Sony to take care of the mess since the tv went out during the first year. And, Sony didn't want to do anything. The only reason I have a new tv today is because I was relentless in trying to get this resolved. I am a reasonable person, and I know the world is not perfect. But, when you pay a large sum of money for a product you believe is and should be reliable, you just don't say, "Oh, well; I'll just go buy a new one." No, you expect the manufacturer to stand behind it's product. And, you expect the vendor you purchased from to honor your purchase. Believe me, it does not work that way. This was the most horrible situation I have ever gone through with an appliance in my 63 years.