Unclaimed
Sony
Reviews and Complaints
710K
CLAIMED LOSSES
1K
TOTAL REVIEWS
73.1K
PAGE VIEWS
1
ISSUE RESOLVED
Sony Reviews
DONT BUY SONY BRAND
Worst product , DONT BUY Brand only High, product are poor, and Service also very very poor, its taking 2 days or more to resolve the issue, For Service Charges 1000 or more I have Purchased Sony KDL 43D800D 18MONTH BACK now its not working , for few months i was happy now i have to cry with this SONY BRAND , and for repair i have to spend more money, I will not recommend to purchase Sony Brand ever , Quality is Poor, Request ID 5506****
ID
Location
Bengaluru, Karnataka
Bought a sony Compact Disc Changer. Now needs repair. Cannot find Sony Service buisness in Pittsburgh Pa.
Called Cust. Serv. Got rep whose attempt at English I could not understand. Gave me telephone number 1-80*-634-**** . No answer at this number
ID
Location
Pittsburgh, Pennsylvania
Reason of review
Bad quality
New Reviewer
*** service
buy a sound bar 6 months ago, subwoofer just stop working (does not even light up) ask the repair service, after a month of waiting I get the subwoofer after having an email that this one had been repaired. To realize that it came back to me completely destroyed. start with the support of the repair company that sends me back to support Sony. To end up being told by the support of Sony that it's not their problem. No more buying Sony product !!!
ID
Location
Longueuil, Quebec
Cons
- Customer support
- Sony total disregard for customer satisfaction
- Customer service and staff behaviour
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund
New Reviewer
Sony clock radio wauranty not honored
My Sony am/fm clock radio after 5 months the am radio stopped working. It has a one year warranty. I summited my Amazon purchase invoice as was requested and it was denied. Previous to finding how to deal with my warranty I made three phone calls with the horrible wait times. I spent a great deal of time to try to resolve this for my $20.00 5 month old clock radio. Radio's have been around for many, many years and I have never had one die. Their product is obviously junk and their warranty is a joke.
ID
Cons
- Customer service and warranty
Reason of review
Warranty issue
Loss
$20
Preferred solution
Full refund
New Reviewer
Head phones defective after 2 months
hello..bought the head phones for my autistic nephew who cant deal with loud noises. they stopped working after 2 months. contacted sony Canada by phone, after 20 minutes of giving info several times was told to wait a few minutes to be given a ref. number and a return slip to be emailed to me so the head phones could be returned. 30 minutes later the phone was hung up at their end. then went online and tried online chat and email contact and every time I was shut down while giving my info, 5 times trying different attempts. they block every attempt. they have no warranty, should not be allowed to sell their products in north America, piece of *** company.
ID
Location
Dubai, Dubai
Reason of review
Poor customer service
Loss
$60
New Reviewer