Sony
Reviews and Complaints

I bought and returned two 32 inch Bravia hdtvs from two different vendors online. In both cases the boxes showed what I had ordered - a 1080p model, 120hz, and 4hdmi inputs. This information was pictured on the box. Big Surprise! What was in the box from the factory was a 60hz model with 1hdmi. Incredible! One set was sent from a New York vendor and the other came from Pennsylvania. The serial number on the set matched the serial number on the box. To me, this was evidence that the error, intentional or not, occurred at a Sony packaging facility.

Letter sent to Sony... "I am writing out of frustration and disbelief to the way in which Sony has decided to handle the Optical Block issue on many of the projection TVs Sony produced and allowed to be distributed. I purchased the Sony KDF-55WF655 in July 2005 from Circuit City in Brea, CA. I expected a $3,000 television set to last me as long as the $1,000 big box Mitsubishi I had for 10 years. Little did I know that Sony had developed and produced a TV that would last less than five years. I have always been happy with Sony in the past. I have purchased everything from TVs, Playstations, surround sound systems, car stereos, etc. Sony has always (from my perspective) built a reliable product, until recently. It is disheartening and frustrating that with the known issue of the Optical Blocks that a recall was not put on the TVs to be proactive in the repairs/ replacements of the units. Instead, an "extended warranty" was issued which more than likely did not help more than half the customers that are having these issues as the warranty expired prior to most customers having any issue at all. Most companies that have released a product that they know will eventually fail prior to the expected life of the product will issue a recall of the product. The only option Sony is now giving me is to buy a new set at a discounted price. A set in comparable size to my 55" is going to cost me $1,200. For me to have to purchase a television at all to replace a television that was originally going to fail is absolutely ridiculous. I should not have to spend a total of $4,000+ in televisions from Sony, over a four year period, in order to have one working set. I hope that who ever reads this letter is able to respond with a better sort of compensation versus the "you can buy another TV from us" offer I received. I would love to continue to back and support Sony and its products; however after the issues with this TV and the lack of proactive resolution to satisfying the customers who purchased your products I may have no choice but to look for another company who does support its customers and value their loyalty."

So you know you spend a million bucks for a vaio in hope that they have good after sale service,but my experience tells me otherwise. I bought an extended warranty service with vaio. At the beginning, I was impressed that they would send a person on-site to my house to fix it, as it is within the one year limit, and the drama begins...the technician suppose to call 3 business days after I call, and then he doesn't call, and then I called again, the service center sent an alert to the technician, and then he doesn't call me back, they say they 'll come on the 23rd. but they don't know what time and i have to wait the whole day at the house, and then they won't guarantee to fix it onsite, so i have only one computer,so i am screwed.

I bought a Sony TV and have to install at least 3-4 bulbs each year to watch the thing. The bulbs cost 300.00 each and I am selling My TV and getting one that has nothing to do with Sony in any way. After calling them many times they will not stand behind what they sell. Also any product I have with a Sony name on it is gone also. That includes my home theater system. Stay away from Sony or you will get burned.Also when you call to complain get ready for a big run around as they could care less what you do or say. DO NOT BUY A BIG SCREEN TV FROM SONY CORP.

Dear Best Buy- I have always been a fan of your products and services until I made my biggest purchase of a 52 inch Sony Bravia Tv. The only part of this transaction that went smooth was my in-store customer service- everything else has been a nightmare! My TV was delivered on Saturday Dec 17th, the delivery men were in a such a rush that they had opened the box to the Tv before it arrive at my home and they left without it functioning properly- I did not even have basic cable working. I called the delivery place to complain- they left me on hole for 40 minutes and never came back on the line. I spent hours trying to get it working and once I did i realized I had a defect Tv- the TV did not recognize any HDMI cables- so I went out and bought new cables but it didnt work. So I called to make a service appointment. Today is Thursday and NOONE showed up or called. So at 3pm I called you, the man said no one would be coming which is a BIG problem because I took off of work and missed out $200 for no reason. The geek squad said he would call me back within a half hour. Two hours later I had to call back again because he did call back like he was supposed too. When I did, my frustration great deeper when the man told me that No one could come until monday and that I would have to miss another days pay for this god offal mess on Best Buy's part. SO.... I had to spend hours fixing my own Tv to realize its broken, called you back 7 times when noone was doing their job there and missed out 2 days work equalling $400 and on top of it I still have a broken TV. Is this Fair? How am I supposed to react to this? I HIGHLY believe there should be some kind of compensation on your part- BIG TIME.

I purchased a Sony 32 inch Bravia LCD HD television in October of 2008 from Best Buy and also bought a 4 year warranty. In September of 2009, the picture suddenly had a terrible lined screen and was not viewable. I contacted Sony since it was still under the one year manufacturer's warranty. After two weeks, nothing was done and I never heard from Sony again. I called Best Buy and was told to call the Geek Squad number which I did. They sent out a repair person from a local tv repair company. They determined the entire LCD component was the problem. Sony told them they would not replace the tv. I them spent 6 weeks calling Best Buy, the Geek Squad, and anyone else who would listen. I got a different story every time I spoke with anyone. I was finally told to get the tv back from the tv repair place because they were NOT a Sony authorized repair shop!!! They returned the tv to me, and I called the Geek Squad. After about a week a Geek Squad tech came out and said Sony doesn't make the particular model tv I had any more. So, he would order parts and see if they could somehow fix it. Parts were to be overnighted, but, of course it took 5 days. He came out and put the part on but the connectors would not fit. He then reordered the connector cables, and it took over a week to get the replacement cables. Guess what? They were the same cables he already had!! He said his boss told him to pick up my television and take it to their (Geek Squad's) shop. I called his boss and told him I had had enough and that I wanted a television now. Later that day, I got a confirmation number from him to go pick up another television at Best Buy. It would take pages and pages for me to tell this entire nightmare story. It would take much too long to relate all the misrepresentations, different versions, and outright lies I was subjected to. I spent hours on end on the telephone. Buyers Beware!!! Best Buy wanted Sony to take care of the mess since the tv went out during the first year. And, Sony didn't want to do anything. The only reason I have a new tv today is because I was relentless in trying to get this resolved. I am a reasonable person, and I know the world is not perfect. But, when you pay a large sum of money for a product you believe is and should be reliable, you just don't say, "Oh, well; I'll just go buy a new one." No, you expect the manufacturer to stand behind it's product. And, you expect the vendor you purchased from to honor your purchase. Believe me, it does not work that way. This was the most horrible situation I have ever gone through with an appliance in my 63 years.

I had a Playstation. I had a Playstation 2. Now I have a Playstation 3, which less then two years after my initial purchase, this is now the second time I will have to replace this junk. I am so angry with their commitment to its loyal gamer audience. It will eventually cost them. Much like GM, who had a hardcore die hard base, that all they had to do was keep them remotely happy, Sony is destroying its relationship with its customers. I paid 150 dollars, initially, to have my piece of junk fixed, but now the same thing happened, and they want another 150. That would total 800 bucks I have spent on this thing. Why should I? Because they used poor components? Ridiculous!!!

Sony Conspiracy to rip off consumers is in play. Sony greed. BOYCOTT OF SONY MOVEMENT STARTING HERE AND NOW. DO NOT BUY ANY OF THEIR PRODUCTS. We consumers in the recession economy won't, CAN'T, will not buy overpriced Bluray so Sony has devised a diabolical scheme to FORCE US instead of just lowering Bluray prices. They thought that when they beat the HD battle they woudl be rich beyond compare. NOT !!!! So now Sony has conspired to FORCE US TO BUY BLURAY by buying the rights and then releasing great movies we all want on DVD in WIDESCREEN ONLY IN BLURAY specially the Si Fi movies that MUST be seen in their entirety ie NOT 4:3 Pan and Scan. They are releasing them in FULLSCREEN 4:3 GARBAGE. Examples so far: 1. Thirteenth Floor 2. Starman ARE FULLSCREEN ONLY LIKE SOME *** TV SHOW. The Bluray version is Widescreen but the standard DVD is Fullscreen. Can you believe this evil corporation? I HATE SONY MORE THAN ANYTHING AND FOR ME I NOW WILL NEVER BUY ANYTHING SONY AGAIN, NO TV, NO PLAYER, NO NOTHING. We must revolt against them. The back lash will teach them a lesson. Boycott Sony products because they are disgusting, greedy pigs who treat their customers like idiots, have the worst customer service, and who MUST force us to buy their products because we will NOT volunteer to buy overpriced Bluray. GREED AND EVIL RULES SONY. They care nothing for us only ripping us off. PLEASE PASS THIS ON.

We bought a Sony 42 inch rear projection tv for $1,800.00 we had several problems with it in the first two years, and before it was 3 years old a part broke that would cost $1,500.00, not including labor. Sony would not fix it because the warranty had expired. After a year of complaints, they finally said they would give us a small discount on a new Sony, but then refused to take the Sony card for payment. When you pay $1,800.00 for a tv, it should last 10 years at least. Sony should replace it for free.

I paid $1,800 for a Sony TV and it went bad before it was 3 years old. That made me mad. They won't fix it for free (the broken part is $1,500) , and they won't give us a new tv. After much complaining on my party, they finally offered us a "discount" on another Sony TV. I really wanted a good TV, so I decided to take them up on the offer. Then I tried to pay, and they don't take the Sony Card. This was the only card I had with available credit. Sony doesn't take their own card. And they don't make TVs that last anymore either.....

Model: NVU94T Serial No: PENDING Work Order No: W54LQS00 Event ID: E4206**** I called them and told them that the screen on the gps I bought a week ago cracked. It started with a small crack but I continued to use it an it had cracked more. they said it was covered by the 30 day warrenty, so I sent it in, they sent me a bill for 213 dollars, I called them back, the representative said they needed a reciept with an ammount, so I emailed it while he was on the phone. then he said the screen was not covered, they knew the damage, sent me a work order stating it would be replaced free, that is why I sent it in. all the representative kept asking for my credit card information. This was a scam from the get-go. they lied to get me to send it in, and now tryed to trap me into paying for it. I have all of the statements they sent, and the conversation transcripts online. I used it for about a week, less than, I expected to use it a little longer.

Sony flat screen TV under warrenty fails in 10 months. Neither Sears or Sony have been able to repair this after 3 services calls and six weeks later. I have an unusable TV and many replacements parts in my living room. Upon asking Sony customer service for a new TV, I was told they could only offer me a refurbished one that would take another 2 weeks to arrive. When I asked if Sony considers this reasonable customer service, the reply was yes !!!!! Sears repair people just grin and shake their heads. What is left for us to do to get a working TV?

I have had a Playstation 3 system since Decemnber 2007. My parents bought it for us for Christmas. We played the system and it functioned perfectly until March 2009. We believe my younger brother left the system on and it overheated because it would no longer power on. We ordered Sony's $150 repair service (because it was out-of-warranty) to have it either repaired or exchanged for a working system in late June of 2009. We received their box and shipped it and received a system yesterday July 29th. We played the system that day and today and it was working properly. However, we came home later this evening July 30th, and discovered that the system was no longer "reading" or "recognizing" the blu-ray game discs. We called Sony and after trying a few options, they told us we had to send it in AGAIN. We told them we did not feel comfortable doing this because we could easily get another broken system, and have to keep going through this process. Their warranty for the "new" PS3 is only 90 days, so they could essentially make a profit if it breaks down in 3 months. I do not appreciate their lack of value in customer service and their unwillingness to compromise at all in the situation. We wanted a BRAND NEW system "from the box" or a refund and they refused. We are stuck with another repair request and are frustrated with the way Sony has handled the matter. We have bought all their game systems and are very dissatisfied with their service.