New Reviewer

New Sony TV freezing and customer care not helping

Update by user Apr 18, 2018

They don’t focus on consumer issues but try to close them without understanding them

Original review posted by user Apr 17, 2018
My new Sony 50 inches TV is freezing 2-3 times a week and frustrating part is that it requires 10-15 minutes minimum to fix the issue. I raised a complaint and customer relations team said that they can’t do anything in this case..Inwill have to wait for weeks (not sure how many) for the new software upgrade and it should resolve the problem.. Why as a customer I should suffer for this? How would I know that software upgrade will resolve the problem.. I am sure there are thousands of TVs on the circulation and I am 100% sure that this issue is not worldwide. It seems Sony customer relations team is always in hurry of closing the ticket without even proving the proper resolution. I paid the full amount so why should I receive the shady services. I was expecting a solution from such a big brand but they have disappointed me to the core. Such services force people to leave brand and move to other competitors and seems they are pushing me towards the same route.. My case number with them is 0329****.
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1 comment
#1752856

I have the same problem!

ID
#1235781 Review #1235781 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Not consumer focused
  • Customer service and staff behaviour
Reason of review
Bad quality
New Reviewer

Tv issues

I never spoke to anyone. Software hung up on me.
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ID
#1229837 Review #1229837 is a subjective opinion of poster.
Location
Gilbert, Arizona
Reason of review
Need help with tv
New Reviewer

Sony wireless headphones not working.

Nothing I took them to the geek squad in Best Buy where I purchased them and they told me to contact Sony.
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ID
#1228709 Review #1228709 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Damaged or defective

Poor Customer Service

Own a Sony XBR55 TV since January 2016. After just 2 years, the TV won't power up any longer. Sony provided little to know assistance resolving my case and could care less about my loss. They referred me to Out-of-warranty Service Center. Contacted several of them for information hand their less responsive than Sony. Must be cut from the same cloth. I would highly recommend NOT purchasing a Sony Brand TV or other electronic component based on this experience. You would think a TV should last longer than 2 years, but don't count on that with a Sony product! Looks like more E-waste. Stick with Samsung, best customer service experience. They actually care!
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ID
#1217019 Review #1217019 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Bravia TV

I remember a time when buying SONY anything was considered a status symbol , it represented high level quality and durability, everyone wanted SONY that could afford it. I purchased a Bravia 32” flat screen TV , I actually chose that because it was SONY , big mistake , it was a piece of crap, in the first year the remote on stopped working no big deal just bought another one , then after only 3 years the screen went black , only sound worked got it fixed , cost me $150.00 After another month same thing happens , I’m cutting my loses and throwing it out , TVs usually last at least 10 years in my experience and maybe more with SONY I thought. After reading very bad reviews on the internet and my own experience I will never buy another SONY product again, I’m sorry you lost a life long customer Allen Scott
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2 comments
#1464647

it was resolved... i threw it out and bought a Samsung !!

#1448182

I agree---Sony "ain't what it used to be." Just beware of those cheap brands like Element, HiSense, etc.

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ID
#1213413 Review #1213413 is a subjective opinion of poster.
Location
Ottawa, Ontario
Reason of review
Bad quality

Dont buy sony products.