So, my name is Mike, On March 4th my PS3 stopped recognizing disks. I called customer support and after a couple of things they told me to try they shipped me a coffin to ship it back in. A.. Coffin came 3 day ground, B… return label was for next day air, C… console shipped back to me 3 day ground. Kinda *** that they make me wait what seems like forever, but that’s not my complaint. On the 26th I receive my replacement unit.. Now when packing up my coffin I faithfully followed the directions and shipped back power cord, av cables, charge cable, and controller.. but lo and behold when I opened my replacement box.. none of these were there. So hey no biggie, I’ll call customer service and get them to send them, it was their fault, they’ll be quick about it… Nope. First I’m told I’ll have to talk to a tech before anything can be done.. why? But no techs are available then so one will have to call me… why? Finally the 27th of march, I get past all that and they are pleased to tell me that they’ll send my stuff and to expect everything in 5 to 10 days….. I opened this service request on the 4th.. and now I have 5 to 10 more days to wait.. that’s absolutely rediculous. I’ve been a Sony fan since the 90’s got first playstation, ps2 and psp all on launch dates, have sony stereos in both cars, xplod amps and speakers, sony home stereo, and bravia tv.. and now I suppose a streched anus all from sony. Maybe I’m just an ***.. but I work in customer service, have all my working career, and maybe I just have a higher standard for how complaints should be handled. I contacted customer service April 1, officially 5 days since they told me it’d be 5 to 10 for me to receive my cables and controller. I called to ask if there was a tracking number or anything so that I could find out when I needed to be home, since they require someone 21 or older to sign for packages (Sony, not UPS). I was told that “the situation was still being investigated”. To which I responded, “then contact UPS, they weigh packages before shipping them, and they should easily see the difference in the weight thus proving that less was sent to me than I sent to them”. No dice.. They told me to give them a call back on Friday, officially one month since my first call, and maybe they’d be able to update me on my shipment. I’m getting so frustrated.