Sony Reviews

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Had an in-warranty Camera

Over the last 20 years we have sent in 4 Sony cameras in for service, 2 movie cameras and 2 handheld. We have always had very good service with turn around times and quality service. This last (4th) camera went to Laredo, Texas where there are so many complaints. I received the camera back within 7 days and it was like new condition and worked fine. I do not remember what location the other repairs were made at but, I do know we were very pleased with the results. I am sure there are some valid complaints, but communication usually corrects the problem. Very Pleased !!
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#393759 Review #393759 is a subjective opinion of poster.
Location
Grand Haven, Michigan

Worst Customer Service Ever

Ordered a pair of headphones from Sony online. They came defective, which happens. The return process was grueling. Besides being on hold for over an hour the first time, the rep didn't even do what he was supposed to do. Had to go into the Sony Store in NYC, to actually make the return. They didn't know what they were doing either. Another hour. Called on the phone again, seems to be under control now, but won't know for at least another 10 days once they get around to getting my credit card. Why this was so difficult of a process. Because their customer service reps are robots who are trained to not think at all.
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#393086 Review #393086 is a subjective opinion of poster.
New Reviewer

To Sony Repair Center, Laredo, Tx. Referencing: E5659****Work Order: 30125****Sony CDR HCD-GTZi Dear Sirs, I sent my CDR HCD-GTZi stereo component system (Manufactured in January 2011) to you (Sony Repair Center) for repair, carefully boxed and in like-new condition,...
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#625148

any luck?! I sent in a Sony tablet with only a brightness issue and then they tell me that it has external damage!

We asked for pictures and it looks like it has been dropped multiple times! The screen is cracked in 2 places & a chunk of plastic is missing! They too offered me a $320 replacement...

I DON'T want that! I want MY functioning & damage free tablet back!!

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#392533 Review #392533 is a subjective opinion of poster.
Service
Sony Customer Care
Loss
$650
New Reviewer

Sony HDR-CX260V Camcorder HDMI Output Jack

Some HDMI output jack pins on my HDR-CX260V camcorder are defective. Twice, I sent the unit to the Sony Repair Center in Laredo, TX and requested that the HDMI output jack be replaced. The problem is the defective pins on the HDMI output jack can cause damage to the pins on the mini HDMI cable when plugged in. Sony argued that the unit works and sent it back to me without replacing the HDMI output jack. Sony must honor the warranty and replace the HDMI output jack or replace the unit with a brand new unit. I have made two trips to FEDEX and wasted a lot of time on this.
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#392494 Review #392494 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Sony Camcorder

Sound bar problem

urchased 2 Sony sound bars and could not get the subwoofer on one to work, despite Sony tech support help. Their solution: send the sound bar and subwoofer to Texas for repair. Explained that the sound bar had been installed by a contractor to hide wires in my wall and would need the contractor to uninstall and then pay for another visit to reinstall after the repair. Sony would not send a new unit so that the contractor would only have to make one visit--to uninstall the broken unit and install the new unit. It would be cheaper and quicker to buy a new sound bar.
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#392034 Review #392034 is a subjective opinion of poster.
Location
New York, New York
Service
Sony Repair
Loss
$300
New Reviewer

Customer Service Sucks

I just spent a month with Sony Customer Service, and all they did was send me a bunch of useless generic articles. I felt like I was corresponding to a robot. Nice job, Sony. Way to appreciate the customers who make your rich. Sony has horrible customer service Sony has horrible customer service Sony has horrible customer service Sony has horrible customer service Sony has horrible customer service Sony has horrible customer service Sony has horrible customer service Sony has horrible customer service Sony has horrible customer service Sony has horrible customer service Sony has horrible customer service Sony has horrible customer service'
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#2015892

Yes it’s bad and I’ve been doing this over two hours!! Terrible customer service!!

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#391397 Review #391397 is a subjective opinion of poster.
Location
Wallingford, Connecticut
Loss
$150

Purchased this computer back in 2010, it has always run hot, I have installed the Bios update that was supposed to correct this, but it did nothing. The computer still runs really hot, overheats and shuts down. I couldn't possibly place it on my lap without getting...
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#905600

I bought my vaio VPCF115FM in 2010 as well. I have had nothing but issues from a defective LCD screen to the heating issue.

Did the BIOS update and it fixed nothing. I saved for a long time to get a laptop powerful enough to manage all my graphic work and software. I called Sony from day one and got nothing but rude replies and a demand for me to send it back and pay for the repair. I had been told that none of the issues on my laptop were covered by the warranty.

With all of the problems that have been reported it blows my mind that Sony has not been made responsible for any of this. I have seen class action law suits filed for less serious issues!!!! People paid good money for these laptops and in my case it was money I could have used to invest in a better built laptop. Being a certified technician I have been able to make due with it so far.

Now it is to the point I can't even keep it running to complete a job of any type. I have less powerful ACER and HP laptops that are (by technology standards) ancient that still work like new. I think SONY should be responsible for these pieces of junk, since they knew about the issue all along. We have all been bilked out of large sums of money for what could possibly be the biggest and most dangerous pieces of junk ever produced.

This machine has gotten so hot it has melted some of the plastic parts of the laptop and caused them to fail from weakness. The hinges to hold the laptop lid/screen were the final breaking point for me. I have put more into this machine trying to fix it than should be necessary.

I think people should demand sony refund the average cost of this laptop to those who bought them. Those that have replaced parts trying to make things work should at the very least get that money refunded as well!!!!

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#390266 Review #390266 is a subjective opinion of poster.
Location
Pembroke Pines, Florida
Service
Sony Repair
Loss
$1600

Gary Miller

Bought TV for $2500 and 18 months later after 2 service calls I find out the LCD panel is bad. This TV is in a second home and doesn't have more than 50 hours of use. I also bought a $300 surge protector, so they can't blame it on that. I was quoted $6,000 to repair the TV. Called SONY and they wanted to sell me a rebuilt unit like mine for $700. Don't want to pay $700 for a TV that has already had a problem. Asked to get a deal on a new SONY and they wouldn't do anything. No more SONY products for me.
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#723729

Instead of buying the $3000 Monster surge protector, you should have spent $100 on an APC and $200 on an extended warranty.

In a second home like this, you should unplug your electronics completely if you're going to be gone for more than a month.

Don't think I'm being flippant; I feel your pain, as I've had my own issues with Sony on a 55", but mine failed within the factory warranty period, and I have an extended warranty to boot. Dealing with Sony Customer Service is a life-shortening event by itself, but it looks as though you got through to someone that at least offered you a refurb for purchase.

Electronics simply don't last these days, so you have to choose wisely when you buy, and if you're buying a big-ticket item like this, ALWAYS BUY AN EXTENDED WARRANTY, unless you can afford to throw it away.

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#658770

Gary, I empathize :upset

I had similar problem with SONY products. I have gone through many run-of-the-mill A/V (CDplayers/VHS/DVD procucts over the years and grown weary of their life span vs. actual usage. I had believed that SONY had always constructed superior products in the past, so why not get a new DVD/VHS recorder in spite of the higher price tag ($229), mea culpa. I bought it with a 2 year warranty and it only lasted for about 13 months. I took several months to obtain a proper offsite diagnosis of the problem plus obtaining an RMA# for its return. I was also informed at this time it could take up to 8 weeks for any return of my product and the only facility for said repair/replacement in the USA was in Redrock, Arkansas. So I returned to the store where I bought unit and was told the very same thing. I reluctantly had the store ship it back to SONY. I did however find the exact same product being sold as a floor model available in the store for $100. I thought great, so I arranged a 'loaner' purchase with the store until my product was returned, happily I didn't leave empty handed.

Fast forward.... 'Loaner' worked perfect and then my replacement arrived. It was a 'brand new' unit, boy was I happy until it became unoperational after 6 months, funny thing was it had the same problem as the one I had shipped back. I got on the phone with SONY again trying to resolve why a brand new product they shipped me as a replacement became inoperable after only 6 short months. They apologized and requested I ship it back at my cost for $129 all inclusive cost for out-of-warranty product. Coincidently the PC Richards floor model which I eventually purchased as backup unit began to act up as well, so I reluctantly sent in the 'brand new' unit for repair/replacement @ $129. Meanwhile the 'floor model limped along but maintained functionality, certainly better than the unit I was returning after only 6 months.

Fast forward 8 weeks or so.... The 'brand new' unit is returned and now a notably refurbished one. Mine had a bad drive unit the RMA said. 2-3 months into this madness and the unit fails again, meanwhile floor model goes kaput as well. All in all the PC Richards 'floor' model outperformed the 2 replacement units hands down. I now have 2 units dead, approx $600 in the hole plus the actual time loss of an such product usage. So much for a SONY warranty (2 year) and any 'brand new' unit's warranty or lifespan.

Fast Forward...

Update: I went investigating for another DVD/VHS recorder to no avail, as they became crippled by the DCMA restrictions, I did however find the 'real' reason for the failed SONYs, it was the unit's DVD drive itself that was the problem. It's seems inferior manufacture of the drive they placed in these units were defective from the get go. not something SONY publicize in anyway shape of form. I found out in product reviews that followed years after these models were sold. anyhow I purchased a competitor's unit which is working just fine now for the past 8 months, no VHS but hey I still have plenty of functioning ones hanging around. I will never buy another SONY product as long as I live.

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#387755 Review #387755 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Service
Sony Repair
Loss
$2500

Sony promised to send my hard drives back, but destroyed it instead

I had my Sony laptop under service extended plan, when it had broken. I spoke to technical department, they told me that the problem is in the hard drive, so I went to the store and bought brand new solid hard drive for $120. Then called to the company again to fix the problem with new hard drive, however, they couldn't fix it over the phone, so they offered me to send them the unit, which I did. I also included new solid HD, so they could replace it. In a 3 weeks I got an e-mail, that my laptop couldn't be repaired and they offered me 2 options: another new unit or the check. I agreed to take the check, but asked to send me old hard drive (with all my important information) and a brand new one. As an evidence, I got an e-mail, which said that my hard drives are being returned to me and ups tracking number. After that I signed the paper and received the check. But hard drives has never come. Now Sony is saying, that they destroyed my old laptop with both hard drives and it's nothing they can do about it. I'm very disappointed in Sony Company. Don't think I'm going to buy anything else ever from them. I lost all my memories on pictures and other information, which had been stored on that old hard drive, also I lost $120 I spent on brand new hard drive. Sony destroyed it all. Also they said they are not responsible for the e-mail with ups tracking #, because it was sent by their employer. How is that possible???
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#386661 Review #386661 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

ASKING TO PAY MORE THAN AGREED REPAIRING ESTIMATE

Sony - ASKING TO PAY MORE THAN AGREED REPAIRING ESTIMATE
SONY INDIA REFER MY COMPLAINT NO. 1268****. VERY SORRY THAT TILL DATE NO HEARD FROM YOUR SIDE A WORLD RENOWNED COMPANY. WILL YOU TAKE UP THE MATTER WITH YOUR SERVICE CENTER TO CHARGE AS PER ESTIMATE OTHERWISE RETURN ME THE CAMERA DULY UNREPAIRED ALONG WITH ADVANCE PAID DEPOSIT MONEY 3000-00 WITH THEM. ESTIMATE OF RS. 5757/- WAS AGREED AND 3000/- DEPOSITED AS ADVANCE WITH CLUB ELECTRONICS. WHEN WE APPROACH FOR DELIVERY THEY PEOPLE ASK ME TO PAY 4400 MORE I.E. TOTAL AMT. 7400. WHERE MR. GOVIND PERSONALLY HAD CONV. WITH ME WHEN I ASKED TO MINIMIZE POSSIBLE THE ESTIMATE. YOU CAN SEE THE ESTIMATE MAILED ME ON 23-11-12 BY CLUB ELECTRONICS. ALSO SEE THE LINE MENTIONED IN THE MAIL AS PER BELOW. Kindly note this estimate is valid for 7 days & a 50% advance will be required by us, to place an order for parts PLEASE NOTE IT THAT IN NO CASE EXCESS MONEY WILL BE PAID. NOW I AM DAILY CALLING THEM BUT NO BODY RESPOND PROPERLY INSPITE OF KEEPING ME 10-15 MINUTES ON WAITING. MR. MEHTA IS NOT READY TO TALK, WHILE RECEPTIONIST IS ASKING HIM TO TAKE THE CLINT'S CALL. ONCE WAITING THE REPLY FROM SONY INDIA COMPANY ON THIS ISSUE. I WILL NO OTHER WAY EXCEPT TO TAKE HELP OF CONSUMER CELL TO AVOID THIS ONE SIDED DECISION. REPLY THE MATTER WITHIN REASONABLE PERIOD. VIPAL KUMAR KAPOOR J-703,704 KRISH VATIKA MAIN ALWAR BYE-PASS BHIWADI-301019.
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#386312 Review #386312 is a subjective opinion of poster.
Location
Delhi, Delhi
Product
Sony Cell Phone
New Reviewer

Sony class action

Pandora is not allowed by Sony's management to be played here on St. Croix, United States Virgin Islands. This is contrary to Sony's advertisements which states Pandora, Slackers, Internet Radio and MORE if you buy their New STR-DA 28000ES receiver. Sony will not allow me to receive anything but NATIONAL PUBLIC RADIO in US zip code 00822. Sony's office of public relations for the office of the president "Robert" id "CU6E" only stated that the "engineers don't support those services at my location. when asked he tells me he that will email me their "official" reason, yet he never does. this has gone on for weeks stil' "no Official Reply" othe then his B.S. on the phone. Can anyone help me with this? Maybe a "Class Action" Lawyer? There are 100.000 Americans here in the USVI being denied access to their music, news and public information by Sony They are not even allowed to receive "The Voice Of America" on Sony Products...... Is Sony "Anti -American?"
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#385648 Review #385648 is a subjective opinion of poster.
Location
Charlotte Amalie, Virgin Islands

Make Believe are products work.

This has been going on for a while now and i still have yet to get results from anyone. The only store we had here in san antonio was closed down in may or so of 2012. I am getting sick at all of this. i have been using this damn phone that sony sent out with a microphone problem that they knew about. I am tired of the one getting pushed around for any one over at sony to do anything at all. I have been attempting to resolve this since november of last year. YOU SONY need to figure something out. Or perhaps next time dont self a faulty product. don't try to start about you quality products either. Ive has two separate ps3 fireball on me. I'm an advent fan of the sony brand. Your customer service is widely known to be spotty at best. With complete lack towards your customers. The ones that continue to make sure your company doesnt get hit too badly by the economic downfall this world is coming into. The best and only way to keep your business afloat is to protect and keep your customers *** happy! Not ship out a mediocre device that can't even live up to the essential function it was created to do. what happened to this company? You use to show support for your products. Perhaps that was when you product had quality over quantity. i now have three seperate service numbers, simply for the fact it doesnt seem your customer support really pay attention, and instead systematically goes through a screen prompt while dealing with anything. I apologize for who has to read this until I find results that I am satisfied with. Here are a few of the service numbers this particular case was given.I will be sendig this to everyone at sony I can locate the email address of. Service Request: 1-32378**** 1-33445****
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#385357 Review #385357 is a subjective opinion of poster.
Location
San Antonio, Texas
Loss
$300
New Reviewer

Does NOT stand behind their products!

I had this 50" TV about 3 years when the picture got a green tint. It was my kids' TV and they were 3, 4 & 6 at the time and they didn't care. The warranty period was up so I didn't do anything about it. Last week I found out that due to a class action suit Sony had extended the warranty for an extra year. But I never got any kind of notice. I called them up and they basically said too bad. After going up the chain a little finally someone said they would offer me a new 55" TV for $950. Only problem is I can get the identical TV at Best Buy for $925. I called back to complain about the deal and was told that was their final offer - to offer to sell me a TV for more than I can buy it at the store. Some deal!! Doesn't matter that I paid over $3,000 for the TV and that they know that it had a defect. I asked why I never received any information about the extended warranty and they said they only told people who called about it. Why would I normally call Sony warranty service about a TV that was no longer under warranty? I've spent over $25,000 on Sony products over the last 10 years. Never again. Customer service is horrible - that is if you can even get to someone that you can understand.
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#723732

Customer service is horrible. It's outsourced to the Philippines and they are almost as bad as the Indians; they have no way to escalate to the US personnel.

That said, your TV probably had a one-year warranty (maybe 18-months if it was an XBR), and the recall would have extended it to two years.

Since you had it for three years before you noticed a problem, you wouldn't have been covered anyway. You did register your purchase with them, didn't you?

Most people don't. If you don't register, you don't get the little recall notices.

If you're going to spend $3000 on a TV, why not an extra $100-200 for the 5-year extended warranty?

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#658780

bigduck, I empathize :upset

I had similar problem with SONY products. I have gone through many run-of-the-mill A/V (CDplayers/VHS/DVD procucts over the years and grown weary of their life span vs. actual usage. I had believed that SONY had always constructed superior products in the past, so why not get a new DVD/VHS recorder in spite of the higher price tag ($229), mea culpa. I bought it with a 2 year warranty and it only lasted for about 13 months. I took several months to obtain a proper offsite diagnosis of the problem plus obtaining an RMA# for its return. I was also informed at this time it could take up to 8 weeks for any return of my product and the only facility for said repair/replacement in the USA was in Redrock, Arkansas. So I returned to the store where I bought unit and was told the very same thing. I reluctantly had the store ship it back to SONY. I did however find the exact same product being sold as a floor model available in the store for $100. I thought great, so I arranged a 'loaner' purchase with the store until my product was returned, happily I didn't leave empty handed.

Fast forward.... 'Loaner' worked perfect and then my replacement arrived. It was a 'brand new' unit, boy was I happy until it became unoperational after 6 months, funny thing was it had the same problem as the one I had shipped back. I got on the phone with SONY again trying to resolve why a brand new product they shipped me as a replacement became inoperable after only 6 short months. They apologized and requested I ship it back at my cost for $129 all inclusive cost for out-of-warranty product. Coincidently the PC Richards floor model which I eventually purchased as backup unit began to act up as well, so I reluctantly sent in the 'brand new' unit for repair/replacement @ $129. Meanwhile the 'floor model limped along but maintained functionality, certainly better than the unit I was returning after only 6 months.

Fast forward 8 weeks or so.... The 'brand new' unit is returned and now a notably refurbished one. Mine had a bad drive unit the RMA said. 2-3 months into this madness and the unit fails again, meanwhile floor model goes kaput as well. All in all the PC Richards 'floor' model outperformed the 2 replacement units hands down. I now have 2 units dead, approx $600 in the hole plus the actual time loss of an such product usage. So much for a SONY warranty (2 year) and any 'brand new' unit's warranty or lifespan.

Fast Forward...

Update: I went investigating for another DVD/VHS recorder to no avail, as they became crippled by the DCMA restrictions, I did however find the 'real' reason for the failed SONYs, it was the unit's DVD drive itself that was the problem. It's seems inferior manufacture of the drive they placed in these units were defective from the get go. not something SONY publicize in anyway shape of form. I found out in product reviews that followed years after these models were sold. anyhow I purchased a competitor's unit which is working just fine now for the past 8 months, no VHS but hey I still have plenty of functioning ones hanging around. I will never buy another SONY product as long as I live.

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#383751 Review #383751 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$1000
New Reviewer

Poor Quality of Sony Camera HX-30V
Dear Kazuo Hirai, I write to lodge a complaint against the defect of DSC-HX30V and express my great disappointment to the quality control of Sony and design of this model. The poor quality control / design of this model have already spoiled my out-town holiday trips...
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#707080

During my holiday in wales, united kingdom, i just notice mine also have black spot like yours. I will go to sony center to find out why and to try to fix it.

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#383586 Review #383586 is a subjective opinion of poster.
Location
Hong Kong, Hong Kong
Loss
$13500

Poor customer service and product DON'T BUY Sony

All I wanted was an install disk for windows 7, and this is the email I sent after 6 calls to Sony and 4 hours of wasted time. Michael Lynton CEO, Sony Corporation of America 550 Madison Avenue New York, NY 10022 January 31, 2013 Case # E5678**** Dear Jim Kennedy, I would really appreciate you help with this, I’m writing this email to let you know about the worst customer experience I had with your product support and customer relations department. Today when I turned on my Sony VAIO it gave me and error message asking for the windows installation disk so it could repair itself. I got the box out and couldn't find any disk, so I called the phone number on the Sony warranty card. He explained it didn't come with a desk but he could help me fix it, after two hours he told me I needed to put in a new hard drive and he could cover it under the warranty if I could provide the receipt I was shocked it needed a new hard drive when I have only used it less then twelve times. At which time he now says it my fault I didn’t use it enough to allow it to properly update. To make things worse when I find the receipt the warranty expired seven day ago and he makes it very clear you not going to cover it under the warranty. So I call back and ask to talk to a supervisor over the public relations department, this call goes much worse, basically I was told I was an unvalued previous customer that Sony didn't care about. Six calls later and my last call to your dedicated customer service associate and I all I wanted was the name and address of the CEO over Sony of America and address. The person wants all my information I tell him no need I just want to get my story out about the way Sony treats its customers, he got rude, so I say be careful of what you’re saying because I’m recording this conversation. He say “You’re a liar we have advance electronics which prevent the recording of our phone calls.” and then hangs up on me. The ‘Record My Call’ app on my phone still worked just fine and yes it did record the calls I haven’t violated any laws and I did plan on releasing the transcripts to a local news station, internet, and any bigger news station I could get to listen. But on the flip side I didn't want to be rude and wanted Sony to have the opportunity to look into the matter. So at the beginning when I called Sony all I wanted was the windows installation disk that the computer was asking for so I could fix my computer I think I paid for the windows program and have a right to the installation disks. I know things break down and yes even seven day out of warranty. Now I’m not looking for anything except to get my story out to consumers so the next time they have a choice between Sony and another brand if they want customer service they should go with other company. This is just the short version of what your team did to me today, case # E5678**** I hope someone takes the time to pull the calls to see how your team really treat the customer's that actually pay their salary. I’m sorry to say I won’t purchase Sony products anymore and will let people know about my bad experience with Sony. Thanks for your time. James Markham
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#658783

James, I empathize :upset

I had similar problem with SONY products. I have gone through many run-of-the-mill A/V (CDplayers/VHS/DVD procucts over the years and grown weary of their life span vs. actual usage. I had believed that SONY had always constructed superior products in the past, so why not get a new DVD/VHS recorder in spite of the higher price tag ($229), mea culpa. I bought it with a 2 year warranty and it only lasted for about 13 months. I took several months to obtain a proper offsite diagnosis of the problem plus obtaining an RMA# for its return. I was also informed at this time it could take up to 8 weeks for any return of my product and the only facility for said repair/replacement in the USA was in Redrock, Arkansas. So I returned to the store where I bought unit and was told the very same thing. I reluctantly had the store ship it back to SONY. I did however find the exact same product being sold as a floor model available in the store for $100. I thought great, so I arranged a 'loaner' purchase with the store until my product was returned, happily I didn't leave empty handed.

Fast forward.... 'Loaner' worked perfect and then my replacement arrived. It was a 'brand new' unit, boy was I happy until it became unoperational after 6 months, funny thing was it had the same problem as the one I had shipped back. I got on the phone with SONY again trying to resolve why a brand new product they shipped me as a replacement became inoperable after only 6 short months. They apologized and requested I ship it back at my cost for $129 all inclusive cost for out-of-warranty product. Coincidently the PC Richards floor model which I eventually purchased as backup unit began to act up as well, so I reluctantly sent in the 'brand new' unit for repair/replacement @ $129. Meanwhile the 'floor model limped along but maintained functionality, certainly better than the unit I was returning after only 6 months.

Fast forward 8 weeks or so.... The 'brand new' unit is returned and now a notably refurbished one. Mine had a bad drive unit the RMA said. 2-3 months into this madness and the unit fails again, meanwhile floor model goes kaput as well. All in all the PC Richards 'floor' model outperformed the 2 replacement units hands down. I now have 2 units dead, approx $600 in the hole plus the actual time loss of an such product usage. So much for a SONY warranty (2 year) and any 'brand new' unit's warranty or lifespan.

Fast Forward...

Update: I went investigating for another DVD/VHS recorder to no avail, as they became crippled by the DCMA restrictions, I did however find the 'real' reason for the failed SONYs, it was the unit's DVD drive itself that was the problem. It's seems inferior manufacture of the drive they placed in these units were defective from the get go. not something SONY publicize in anyway shape of form. I found out in product reviews that followed years after these models were sold. anyhow I purchased a competitor's unit which is working just fine now for the past 8 months, no VHS but hey I still have plenty of functioning ones hanging around. I will never buy another SONY product as long as I live.

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ID
#381028 Review #381028 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
Sony Repair
Loss
$748