Sony
Reviews and Complaints

Sony's line of bulbs used in their rear projection tv's are not lasting as long as described in the manual. Me and two of my friends that have this tv have had to replace bulbs within 2 years of usage. There seems to be a bad batch of bulbs from China. My replacement bulb came from Europe. It seems that another Chinese made product is defective, how usual. I purchased a Sony product because of past products that seem to last. I have read bad review lately related to this bulb problem. Because of this rash of bad products made in China, I have recently purchased another brand made in the USA. Hopefully, this product does not have defective Chinese products in it.

To Whom It May Concern: My name is Marty I’m writing to you to say how very disappointed that I am with the Sony customer Service that I have received; I have been long time Sony supporter for years Now, I have purchased over 8 Sony high end TV sets and other Sony products. My Last purchase was the Sony KDS-70Q006 Qualia SXRD unit that cost nearly $11.000.00 as you know this was one of your flagship models, I purchased the Qualia unit on 11/03/05 This unit carries a 3yr standard factory warranty, which is still coved. I have Been trying to buy the extended warranty for this unit for over a week now, I have two friends that bought the same unit About 4 months before I did and just recently purchased the extended warranty Without any problems, they only had about 2 weeks left on the factory 3yr Warranty, I have called the same phone numbers they called which is 1-86*-618-**** And I have talked with Kelly at ext #### and David at ##### and a John, I can’t Get any customer service rep to call me back, my last call was with Kelly witch She was told by buy somebody in the office that they could sale me the warranty, They just have to figure Out have to enter it into the system. This is very disappointing, not only That, but not to return any of my calls, that's not good business for Sony and Customers liked me. The only decent service rep that I have spoken with is the team at the Qualia Support center, at 1-87*-782-**** they have be very understanding, and they are The ones that gave me the number to call, it’s the same number my friends called Also and was able to Buy the warranty. My last conversation was on 7/24/08 3pm with John and Daniel still no call back. Sincerely Very disappointed Sony customer

I have a $3000 sony LCD TV that has just faded out for the forth time in 3 years. The part that goes out cost about $900 and has been replaced two times. Lucky I paid for extended service but now it has run out. This tv has not ran one full year without service. It is junt and the repair man loves it. Sony should step up when they know something is junk and stand behind their product. It does not help to replace a part with the same defective peice of *** that came in it but this is what they do. It was probably made in China anyway

Had a bdp-s300 blu ray player wouldnt play anything very well dvd or blu ray on blu ray it would hang and unplugging the machine was only option. When playing dvd's would stutter. Called sony they said bring to repair shop/ Well did that sat there for a week for them to say theres nothing wronf with it. Called sony again they said upgrad firmware did that no change in fact now plays dvd's even worse have black bars all around a shrunken picture. Call sony demanding refun for there defective product all i got from sony was bring to repair shop. I asked them what would be the pint as it was just there they said have a nice day and thanks for the 600 bucks. Yay sony with there inferior products and BS warranty

Purchased sony Vaio, with Bluray. Can't play Bluray DVDs discs, PC World tell me Sony have a problem and to keep checking for downloads. Had it for five months, still can't play Bluray DVDs. Had purchased three Bluray films and games, all causing PC to lock up. Sony helpline as usefull as an ashtray on a motorbike , complete waste of time and money. Check and ask to make sure before purchase that the Vaio has no problems playing Bluray DVDs. PC World won't accept responability and Sony helpline asks for so much infirmation that if you make a mistake it disconnects.

We purchased a 9 month used Sony Rack Surround sound sterio system. The monthly payments were 144.68. They brought it out hooked it up and left. What we didn't realize was that It was missing 3 speakers, the antennia, both remotes and the instructions manuals. We called and complained for months. When we finally received a remote (1) It was only for the DVD/CD portion of the sterio system. Not the receiver. Without instructions we could not use 98% of the features. After paying in just under 900.00, they finally got a new system for us and installed it. The system turned out to be for high definition TVS. Something we were not even told before purchasing. They told us they got a better system in, that would be compatable with the TV we owned, but it was more expensive. We agreed to trade systems. Unfortunately, they would not apply any of the money we had paid them for the other system. They came out and installed it. Without looking at the manuals.. After they left we attempted to play a dvd, but could not get any sound. They came out again. We now had sound, but if you put the volume over 28% the sound became so distorted you could not make out the words. 3 weeks later, we were listening to a cd, when the big speakers went out. The volume was not up high. We called and Complained, They came out, took the big speakers out of the port they were in and put them in the same port as the surround sound speakers, the big speakers worked again. They still could not explain why they sounded so distorted, or why the went out. 1 hour after they left, we put a dvd movie in, the speakers went out again, shortly afterwards the came back in. We started a movie again. Partially into the movie, the receiver shut off. We called rentacenter once again. This time, we told them just to come and get the system. We asked for our money back, to apply it to the computer system we were currently renting from them. They would not do it. They said because this was the second new sterio system we had problems with, it was our fault it did not work properly. We never touched the wiring or anything other than the power button and the buttons to put dvds and cds in and play and the volume. We lost nearly 1500.00 paying for incomplete and non operative systems. Not to mention the rudeness of the Manager.

bought online acid 7 money has been taken from my account, and i have been waiting 5 days for the activation codes. called customer services over 3 days and have spent a total of two and a half hours on hold and still not spoke to any one! im phoning from the uk to america iv proberly spent more on the phone call than i have on the product! the live chat web site www.sonycreativesoftwere/chat dosent work even google cant find it! i will personaly never by a soney product again. i dont even want acid 7 anymore. so my next mission will be getting my money back!!!!!!!!!!!!!!

i purchased my sony 54"hdtv in 2002. i bought the 5 year warranty , dumb., $400.00! , the warranty ran out in november, now the tv is junk. (5-2008) junk . i will never but a sony product again in my life and i will spread the news to my family and friends that sony is junk and won't last more than 5 years!!!!!!!! i expect a tv to last more than 6 years. sony doesn't live up to its name for sure! robin morse. sony please contact me and help me!haha thats a joke . robin morse

I bought a phone from sony that died a few months later. After I called customer service to get it replaced under warranty, the sent me a downgraded phone! When I called them back, they said they didn’t have my phone in stock, so they had the right to give me another model. Shouldn’t they have upgraded my phone instead? These guys are a joke! When I called them back to try to get the problem resolved, they wouldn't listen to me. I can tell you one thing for sure - I'm never buying a Sony phone again. And I am going to share this story with as many people as possible due to their bad service after the fact.

I purchased a Sony TV and about six months after we had it the picture started going bad. In April, 2007 it got so bad we could hardly see the picture. I called Sony extended warranty service, good until 2010,it was picked up. They had it for over two weeks before they brought it back. About ten months later the same thing happened and again I called Sony .It was picked up again. This time they had it for over 6 weeks before they brought it back. After a short time it went bad for the same thing again, but only this time Sony refused to fix it saying that it exceeded my warranty coverage and wanted to send me a refund check for around $134.00 on the $305.87 I paid them for coverage. I thought Sony was a good company. I will never buy a Sony product again!

Sony has refused, so far, to fix an optical block problem on a KDFE50A10 (Grand Wega) Rear Projection LCD television. We paid approximately $2,500 for this television. Sony now says it is out of warranty and we will have to pay the $1,000 plus repair bill ourselves. The television lasted slightly more than two years before this situation developed. In addition, several of their other models have this problem and they have fixed some of them at no cost to the owners. The (non-)customer service personnel in Manila are the best at saying "no" it is not our problem that I have ever encountered. They were extemely arrogant and dogmatic in their refusal to even think of helping the customer....it is defend Sony against those evil people who should have known better than buy a television set from Sony. When paying a premium price for a television you expect a premium product with premium service...not so with Sony.

My name is Sherri and I recieved my Sony home stereo as a gift from my parents. I did not recieve it until late january of "08" and while in the process of moving it was placed in a storage unit for two months. When I opened the box, the bag which should have contained the remote, antenna, manual, and component cord was not included. The box had no signs of ever being opened and when I called the Sony support line, they on both occations told me it was against thier policy to send me the rest of my stereo components since it was past 30 days. However, I did not recieve the stereo until approx. 30 days later. Instead of sending me the missing items they were trying to sell them to me, I dont under any circumstance understand how I am responsible for thier mistake and don't feel I should let them make profit off of it. On top of everything else they guarenteed me that there was no way they made a packaging mistake and implied that I was just trying to get something for free. I'm insulted to say the least.

Holy *** SONY CANADA SUCKS!!! Not only tot hey provide the worst in Camera technology but when their dumb *** breaks they refuse to fix it! There was a small scratch on the top left hand corner and the refused to fix it even though they had the *** camera for 3 months which is about how long I ownedthe camera for...stopped working on my vacation never got any pics and now I spent 500.00 on the camera and a couple assecories and have nothing to show for it!!! I swear the Sony Canada really dont have a great customer service at all

So, my name is Mike, On March 4th my PS3 stopped recognizing disks. I called customer support and after a couple of things they told me to try they shipped me a coffin to ship it back in. A.. Coffin came 3 day ground, B… return label was for next day air, C… console shipped back to me 3 day ground. Kinda *** that they make me wait what seems like forever, but that’s not my complaint. On the 26th I receive my replacement unit.. Now when packing up my coffin I faithfully followed the directions and shipped back power cord, av cables, charge cable, and controller.. but lo and behold when I opened my replacement box.. none of these were there. So hey no biggie, I’ll call customer service and get them to send them, it was their fault, they’ll be quick about it… Nope. First I’m told I’ll have to talk to a tech before anything can be done.. why? But no techs are available then so one will have to call me… why? Finally the 27th of march, I get past all that and they are pleased to tell me that they’ll send my stuff and to expect everything in 5 to 10 days….. I opened this service request on the 4th.. and now I have 5 to 10 more days to wait.. that’s absolutely rediculous. I’ve been a Sony fan since the 90’s got first playstation, ps2 and psp all on launch dates, have sony stereos in both cars, xplod amps and speakers, sony home stereo, and bravia tv.. and now I suppose a streched anus all from sony. Maybe I’m just an ***.. but I work in customer service, have all my working career, and maybe I just have a higher standard for how complaints should be handled. I contacted customer service April 1, officially 5 days since they told me it’d be 5 to 10 for me to receive my cables and controller. I called to ask if there was a tracking number or anything so that I could find out when I needed to be home, since they require someone 21 or older to sign for packages (Sony, not UPS). I was told that “the situation was still being investigated”. To which I responded, “then contact UPS, they weigh packages before shipping them, and they should easily see the difference in the weight thus proving that less was sent to me than I sent to them”. No dice.. They told me to give them a call back on Friday, officially one month since my first call, and maybe they’d be able to update me on my shipment. I’m getting so frustrated.