Sony Reviews

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Worst experience ever

I buy a camera online in sony.com and when i wait to get it my order is wrong, they send it to some one eles house and the only thing they could say is sorry,A 400$ camera that fed ex just threw it like it wroth nothing, never again i really was think sony was going but sony doesn't just care and to think i am going to buy from them but not no more just sorry of losing 400 camera and i did all the work of me to find out what happen to it, just make me mad
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ID
#380843 Review #380843 is a subjective opinion of poster.
Loss
$400
New Reviewer

BEWARE OF SONY’S OFFER TO “UPGRADE” YOUR PS3 SYSTEM.

My family’s Sony PS3 failed. Sony Technical Support said I needed to send the unit in for repair. During our conversation, the service representative asked me if I wanted to “upgrade” my PS3. He told me it would be cheaper than the repair. When I asked what the upgrade was and he told me it was a larger hard drive. I didn’t see a downside and agreed. The new console was not the same type of PS3. Physically it is smaller and has fewer USB ports. But the more important difference is that it does not play PS2 games. Much of our library is PS2 games. I called back, talking to a few people before being connected with Brian, who identified himself as the Manager of Customer Service and Technical Support. The point I made with him is that I was not told the “upgrade” would mean less functionality. Had I been told, I would not have made a choice that would mean half of my kids’ games would be rendered unplayable. Brian was kind, understood the situation was not of my own making, but refused to swap out the PS3. I entered into this transaction with Sony on good faith. I paid them up front and held up my end. Sony misrepresented the product they were exchanging for my PS3. Where I come from they call this a bait and switch. We are good customers. My kids love the original console – and love the games they play on it. As a matter of fairness -- and decency -- Sony should disclose information important to their costumer’s interests before they take our money.NOTE: The "Value of Your Loss" field below is the cost for the repair. The value of the PS2 game library is higher.
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ID
#380361 Review #380361 is a subjective opinion of poster.
Service
Sony Repair
Loss
$99
New Reviewer

Buyer Beware Sony are as good as THIEVES!

My Son has a PS3 (UK Version) I work abroad and we travel a lot. We picked up a GENUINE copy (not pirated) of Black Ops 2 which costs about GBP50-00, this works fine on the PS3. At the weekend, my son has been saving for the add on pack that costs 41.99GBP on the PS3 Network Store (online). Our account is registered with them in the UK. As we made the purchase and it thanked us for using the credit card, it then links you to a download page to download one or all of the 4 choices of download packs. In the name of simplicity, I just downloaded the 4 of them to make sure we had the correct one. After downloading all four packs, none of these would load or work. It was after searching online that it appears that SONY have region coded their products - I checked the original disk and it appears that it is a North American version having a code BLUS, whereas all of the downloaded content is coded as BLES. I contacted SONY who basically said tough luck - you signed the terms and conditions (If you read them, they basically that Sony can sell you anything and make no offer that it even works!!!) They refused a refund, they refused to swap out the disks, they refused to provide a download link for the US version - so now I have to kiss 41.99 away just like that! This is the second run in with Sony, they are a bunch of cheating ***! If anyone else wants to contact their UK CEO -Drop him a line and let him know your thoughts - Andy_barnes@***.net I won't be dropping this one as I feel that it is almost criminal the way these creatures behave.
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ID
#379898 Review #379898 is a subjective opinion of poster.
Loss
$55

Extended Service Plan

I have been dealing with the "blue screen of death" since July 2012. (It is now January 2013.) I have been in contact with the Sony Extended Service Plan customer service since then. Each time, they attempt a repair, it may work for a few days, but then the problems occur again. They finally decided they would send someone to my home since I have the on-site availability in my plan. The outsourced contractors they hired to "repair" my problem have set schedules to visit me on three different occassions thus far and each time I have been stood up. They claim to be having personnel issues. This is none of my concern! I want the service I paid for to be fulfilled! On top of this, I just spent an hour speaking to these contractors to try to resolve the issue myself. Meanwhile, the owner in the background was speaking to me as if I were an ***! I purchased a Sony computer thinking I was purchasing something of good quality. They have proven to me that their product AND service is certainly not to my expectations. I have called Sony to express my frustration. All that I can get out of them is that "they understand and will contact the contractor they have hired." Nothing is being resolved. At this point I have been put on hold and "should expect to hear from someone by tomorrow." Again, I've heard these promises three times already. Disappointing, Sony!
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ID
#378066 Review #378066 is a subjective opinion of poster.
Location
Houston, Texas
Service
Sony Repair
Loss
$2300

Sony Cyber Shot Cameras Vibration Problem

Got a high end camera, best at the time from best buy, Not even two years has past and my camera has started to have these vibration problems(when I turn it on it is just like a phone on silent mode).....I can't even take a picture or video........It's doing it all the time now......and it was supposed to be a product from a trusting company. My dad has had a Canon for 8 years and it works like a baby still. This *** camera can't even take a normal picture now. I called them and they said they can't do "anything" about the camera. Yeah Right.They only said I can pay them 110$ to fix the camera. This camera probably isn't even worth that much by now....Very disappointed and will NEVER purchase a sony product again!
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ID
#375944 Review #375944 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Loss
$350

Wouldn't RMA Defective Blu Ray Discs

I purchased two blu ray movies, new, factory sealed, that were defective. I tried to RMA and was refused. I called several support lines, held for over 5 hours, over 4 days, and when I finally got through, they didn't want to own the problem. "Take it up with the seller" they told me. I did... and the seller told me to take it up with the manufacturer. I tried explaining the situation in as many clear ways as I could. The rep ended the conversation with an insult "How do we know this is a sony product and not a well made replica?" Are you kidding me?!?! You mean to imply that the ISBN/SKU numbers, magnetic RFID-whatevers, and codes, are all for show? Criminal. We're done Sony. Enjoy my money, cuz its the last you'll ever get out of me.
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ID
#374557 Review #374557 is a subjective opinion of poster.
Location
Hillsboro, Oregon
Loss
$100
New Reviewer

SONY BAD PRODUCTS

Purchased a Spny TV in 2006 cost over $ 5,000 for a 60" which in three years trhe screen kept getting greener and greener. Called Sony last year and they offered a replacement which was a tv that was only a fifth of the cost but figured better than nothing. Once the tv was recieved you could tell that is was cheaply made but what can one do?? They are the BIG company that does not care about the CONSUMER... Then within 13 months the LCD panel went bad which now they do not cover because its 1 month after the tv was out of warranty. So they offered me a refurbished model for almost $700.00 with 90 day warranty.... I asked to be transferred to the propoer channel and then they offered a new tv for almost $ 1,000 which is not even close to what was originally purchased making. We have only 200 hours on teh LCD my husband was livid at their audacity but who cares its SONY they can do whatever they want and not even care that their products have gone down the drain. I WILL NOT PURCHAASE ANTHER SONY PRODUCT. I had a similar problem with the VAIO LAPTOP which they never fixed this is the last draw. I have cameras from them and several tv's they do not need my business and possibly dont need yours if you read this.
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2 comments
#723735

You spent $5000 for a TV. Did you buy the extended warranty?

You saved a couple hundred bucks but caused yourself all of this aggravation.

Do you expect electronics to last forever? Good luck with that. You were lucky to get 6 years out of it. When did it start getting green screen?

Did you call Sony right away, or ignore it, hoping it would fix itself?

I have had my own issues with Sony, but seriously, people, most of you are shooting yourselves in your own foot.

If you're going to spend a whole lot of money on a TV, buy yourself a little insurance, and expect that it will need to be replaced in 5 years. Spend what you're willing to throw away, because that's what you'll be doing when you buy a new TV to replace the old one.

#595510

I have been a Sony consumer and yes they have gone down the road of *** so I stop buying when their CEO died years back and knew they were going to turn to capitalism behavio :) r. Now back with them and found out the extended warranties here in Aussie no longer exist as of 2011 so I made my views on their products that they will not be worth very much.

The person was a good listener but don't know about the Sony machine. Linda

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ID
#372314 Review #372314 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Product
Sony Tv
Loss
$7000
New Reviewer

Sony Bait and Switch

Bought the Sony DAV-HDX275 via Amazon for $299 plus shipping. Bought that because I wanted wireless rear speakers. Got it home and manual stated I needed a EZW-T100 wireless transmitter to make rear speakers work. So, go on Amazon again and get the unit for $382.40. Receive the transmitter today and go through instructions. Won't work... call Sony and they now tell me in order to get my two rear speakers to work I now have to also purchase a rear transciever for $199!! So my original wireless system for $299 has now become a nearly $1000 system just to get two speakers to work wirelessly!! Nowhere in the owners manual does it even talk about a transciever!! I will never buy another Sony product again.
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ID
#371052 Review #371052 is a subjective opinion of poster.
Location
Long Beach, California
Loss
$226
New Reviewer

Sony stands for nothing!

I purchased a 60" Sony tv in late 2007/early 2008. I purchased this particular tv because I was led to believe it would far outlast a plasma. Sure it cost me. It was a $3500 purchase. In less than 2 years I had to replace the lamp in the tv by advice of Sony themselves. And now over the past several months the tv has had a yellow/green tint to the screen. So I contact Sony to find out what the problem is. The first person was decent, he told me I qualified for the Sony factory recertified exchange program and gave me a number to contact. So I did. This did not go so well. Basically the two people I spoke with said I'm sorry but you will have to pay to have the tv serviced. So I stated I had looked into this matter and saw that Sony had a class action lawsuit brought against them because of this very issue, which turns out to be an optical block issue. This issue sony was aware of and had to compensate the customer for. However, apparently I don't watch much tv because my issue took linger to reveal itself. And because of that I am out of luck. I continued to speak on my displeasure on the situation and the most "Mel" would do was to discount a $1499 tv from their site to $1000 plus tax and shipping. I can buy that tv from my local Walmart less than there discount not to mention the tax and shipping. Is this really the best a multi billion dollar company can do? I don't think Sony products are in my future if that's the case.
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ID
#370980 Review #370980 is a subjective opinion of poster.
Location
Jacksonville, North Carolina
Product
Sony Tv
Loss
$3500
Advanced Reviewer

SONY Corporation are crooks

SONY Corporation has a very bad customer service handled by outsources Philippines. These people either do not understand English or are incompetent and ignorant. Not only outsourcing jobs is unpatriotic but also very bad business. I cancelled two extended warranties and received the refund for one of them but not the other one because the cancellation Philippine employee made the mistake to cancel both the extended warranty and the product too. I had to send four letters to the President of SONY explaining what was happened but they did not solve the problem. Many people feel that these mistakes are done purposely so the customer gets tired from complaining a looses his money.
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ID
#370598 Review #370598 is a subjective opinion of poster.
Location
New York, New York
Loss
$43
Advanced Reviewer

Do not buy from SONY STORE

I ordered two appliances and two extended warranties from SONY STORE. I received the appliances but not the warranties. I was told that I will get the warranties after eight weeks. I did not receive them after more than 10 weeks. I spent one hour today calling by telephone different consumer service numbers of SONY but nobody new about my purchase. The customer services of SONY kept send me from one telephone to another but nobody responded to my inquiry. They could not find my contract but i could see my orders in their Website. This is a fraud made deliberately by SONY to avoid compliance with their contracts and steel from their customers as much as they can..
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2 comments
#727954

Same here in UK. Purchased Sony KDL55HX823 in December 2011 from Sony UK website.

It came with 5 year extended Sony warranty.

I registered it, but now it won't turn on and flashes 2 blinks, Sony UK say they can't see my 5 year warranty on their system so I'm not covered. Copied all my purchase documentation that staes clearly the 5 year extended warranty, but Sony won't accept it.Will have to take them through the UK small claims court.

#658822

Rosarino, As I understand you purchased 2 items with 2 extended Warranties respectively at the SONY Store, not its corporate website. Web Stores themselves are generally hosted outside of the realm of their corporate site, just as say Walmart Store isn't locate on its corporate site however provisional link might provide acccess to its web sore division. Hence copies of extended services you requested would more likely be found at the location you bought the actual product than corporate or consumer page.

ie; I bought my SONYs at PC Richards hence all of my purchase information would be found at PCR not SONY. Whilst SONY certainly had my products registered there if I had problem with my purchase the information I needed was provided to me by PCR (the vendor). Similarly the extended warranty (store code information) could be found on the actual receipt. A hard copy was never sent but it existed thats all that really matters.

If in fact this extension was purchased and not in force, your problem is then with the SONY online store. And if you purchased with credit card then credit card company could help tp recover your losses. You would of course still be without your extended warranty but you could get back the purchase price of extended warranties.

This is one of the great pitfalls of online purchasing, Corporate, Consumer and actual Store websites are separate entities rather than just one entity. done more for their own in-house convenience than yours. Plus consumers are never really connected with the vendors themselves, in fact some stores are actually hosted in somebody's living with zero products on the premises. Those stores may in fact ship from many different vendors with respective their warehouses or distribution centers.

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ID
#368917 Review #368917 is a subjective opinion of poster.
Location
New York, New York
Loss
$84
New Reviewer

Sony Bravia 40" LED TV with substandard quality

In April 2011, I purchased 40" Sony LED TV form Sony Center Noida. Model No: KDL-40EX520 IN5 Serial No: 242**** In Number 2011 i.e. just 9 months after the purchase, the TV started to show negative images. After repeated calls to customer care, a Sony execute visited and diagnosed the mother board to be faulty and promised to get it changed in two days but after lot more calls and complains it was replaced in more than a week. The story of horrible experience doesn't end there, In December 2012, i.e. 13 months after the motherboard replacement same problem surfaced again. This time executive came next day of the call and diagnosed the problem to be same and asked us that motherboard will cost around Rs. 9000. If same problem is persisting again and again, then it means the component is faulty and company knows it but neither their customer care executive, nor service executive is willing to acknowledge it. I was simply told that my complain can be registered and TV can be repaired if I am willing to pay. Selling a product with faulty component on a premium price and then refusal to accept the fault and forcing the customer to pay tantamount to cheating. These practices will take the Sony India down the drain and company will suffer the same fate here as in US and Europe. Currently my TV is at Sony Service Center and I don't know how much I need to pay to get it back. My current complain no is: 1243****. My advice to all the people of India will be to stay away from Sony products.
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ID
#366710 Review #366710 is a subjective opinion of poster.
Location
Guwahati, Assam
Service
Sony Customer Care
New Reviewer
Sony Internet TV w/ Google TV...purchased two months prior to 365 rotation to Afghanistan. My family used the TV while I was gone it worked rather well. It worked well when I was home on R&R and even worked when I was medi-vac'd out of Afghanistan (Time frame now...
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1 comment
#700734

I'm on the 4th tv that Sony replaced. Customer service was very understanding.

The problem with freezing up and power cycling is because of a poor choice on processors on the original design. After about 6 to 8 months it becomes susceptibl;e to heat. When it heats up it fails It gets progressively worse until it does it all the time. If you pay attention to how the tv is working, you can call Sony at the second or third time it does it and because it's still under warranty then, no problem.

On top of that, the first replacement unit will automatically come with a 3 year warranty (for every replacement unit) so the one that's coming in a few days will have a new 3 year warranty again.

At this rate, I will have a new tv every year or so for eternity or until they run out of replacement units to send me. Only downside is that we are tv-less for a week everytime this happens but I'm not too worried about that.

ID
#366554 Review #366554 is a subjective opinion of poster.
Location
Phoenix, Arizona
Product
Sony Tv
Loss
$1099
New Reviewer

Last Sony product I buy.

I purchased a Vaio (specific model number no longer sold) a few months ago. My review is both about Vaio product quality in general, and the Sony customer service/repair process. I am posting it on Vaio products to alert other consumers what they're getting into when they buy a Vaio. The screen on my unit had the backlight fail after a few months of use. I have had Sony repair it three times. Each time they returned it, it still had the same problem. After the third time, I gave up on Sony and purchased a comparable ASUS notebook, which has worked perfectly. The reason why I have given 1/5 stars is because Sony was inefficient, rude, and downright dishonest about their "repair" process. Only once out of three times did they get the shipping box, repair process, or return process done in the turnaround time they promised. At no point did they actually repair the laptop! After receiving the still defective laptop back for the third time, I called their service center in Laredo Texas and asked what they had done to repair it. They told me that the internal cable for the screen had never been properly connected, and they plugged it in. I asked if that meant it was repaired, and was told by the representative that they were unable to commit that the laptop had been repaired or would be functional. Out of the 2 months I spent dealing with Sony, this was one of the few honest statements they made: My laptop is still as useless as the day I first called their tech support. I will never purchase another Sony product as a result of this experience, and to anyone that buys a Vaio: Hope that it works perfectly. Otherwise, Sony will take it from you for 12-20 days (not the 10 they promise) and then return it to you still broken -- 3 times in a row.
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ID
#365437 Review #365437 is a subjective opinion of poster.
Location
Kansas City, Missouri
Loss
$600

Is Sony working for junk sales reputation?

In both cases, the Sony lasted 12 months and a few days. Bear in mind I am not home using the equipment for some 4 months out of the year and do not use each item much when I am here. The music unit would not advance beyond the first song on the first CD. Sony's solution was to pay $75 for repairs plus some $50 to mail it each way (IF I could find a suitable box). My solution: I took it to a local repair shop for $49 total. Is Sony trying to make more money from their shoddy work? The eReader freezes up at random and no amount of wiggling, etc will make it work until minutes to hours later. Frustrating when reading at night. Solution: I bought a Nook and am very happy.
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ID
#364630 Review #364630 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Sony Repair
Loss
$600