Sony
Reviews and Complaints

Yes I just bought my Sony 900E and it is not displaying pink and green lines no picture at all. I paid thousands for this tv. I have a picture of how the screen looks.

Yall need to get cuphead on your plateform for ps4 its a money maker plus yall need to make more mutliplayer games then single player i love playing games with family over strangers any day

When I did the latest firmware update via the menu on my device the player would no longer read BluRay discs, it would read any other discs. On 9/1/2017 I contacted technical support. I followed all the directions including doing a factory reset and a power reset via disconnecting the device. After doing this the player no longer would play DVDs or audio CDs now. The tech I spoke to said do to the nature being software in nature he was moving it up, and informed me in these circumstances the repair would be either free or reduced. I was told to look for en email from Sony by Tuesday. That never arrived. This tech was helpful and understanding and made me feel like wow they are going above and beyond, I was super happy. I called today, the rep I spoke to contradicted everything I was told by the first rep, and given a new reference file, my original was evidently not correct. I was told the last tech did not follow procedure. The tech made me feel like I was a liar, implying his notes disagreed with my account. He was shocked that I was told everything I was told, and said since the device is out of warranty I had to contact this outside provider, United Radio something. Well since this service provider is on east coast time I have to call during work hours which is not practical, and since they have no messaging service this means I can not speak to a representative. Furthermore, since this issue was caused by a software failure as a result of following your directions I should not be responsible for the full cost of the repair. I have now in total spoken to four of your representatives, and each time I am told contradictory information. When I spoke to the first person I kept politely asking to talk with a manager or a supervisor. Then I asked if I could talk to someone in customer relations. I was being as polite and direct as possible, they insisted I had to follow their email system. I just received the email back from them telling me the same information as tech number 2 and nothing else. I just want to speak to someone to tell them their software broke the player, and their directions to repair it made things worse.

Last only seven yrs what a waste of Money ' when they make other tvs no parts. Very poor Coustmer service they should give me a new tv they never said they don't Carrie parts to their expensive TVs

I submitted my phone to Sony for warranty repair because the phone somehow just completely stopped working. The phone did have a bit of damage on it but that was from being in my pocket and the frame not being strong enough to handle my weight (never had this issue on any other phone). Phone had no signs of being dropped nor did it have water damage. I submitted the phone and waited the 14 days to request for an update on my phone. The agent notified me that my phone was at quality control to make sure the repairs were done correctly. I received my phone a week later and nothing was done to my phone. Literally nothing. It looks like Sony spent a total of 10 secs on my phone and decided not to do any repair to it. So that whole "your phone is at quality control" was a complete lie. I suggest you never buy a Sony phone for the simple fact that if you ever need to go through a warranty repair they will find any excuse to deny your claim. Will never buy a Sony phone again.