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Verified Reviewer

My PlayStation account is not letting me change password

2.9
I called no one picked up the phone an need to get in my account it's not sending my email stuff on PlayStation for i can change my password for my account it will be nice if u can help me. Thank u Happy

User's recommendation: No good.

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#2273020 Review #2273020 is a subjective opinion of poster.

My remote caught fire for my ps4

my PS4 remote Caught on fire
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ID
#2268726 Review #2268726 is a subjective opinion of poster.
Loss
$64
Preferred solution
Let the company propose a solution

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Verified Reviewer

1.0
I purchased a Sony 950G 75" TV last January and I have nothing but problems with the display, audio synching with broadcast, and my apps tend to freeze or the audio doesn't work. I opened a case with Sony but they are not willing to honor the warranty. Details Case:...
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#2265527 Review #2265527 is a subjective opinion of poster.
Cons
  • Customer service and staff behaviour
  • Warranty policy
  • Customer relations was inflexible
Loss
$2200
Preferred solution
Full refund

Horrible custer service you guys

1.5
I expected much better for all the money we pay to this company. I cant even get ahold of a human being for assistance

User's recommendation: good luck getting ahold of customer service when u need them.

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#2261771 Review #2261771 is a subjective opinion of poster.
Pros
  • I would never suggest sony to anyone
Cons
  • Unavailable for any support
Loss
$1
Preferred solution
REMOVE 2SV FROM MY ACCOUNT -SIMPLE TASK TURNED NIGHTMARE . YOU GUYS NEED TO DO BETTER , I DO NOT FEEL APPRECIATED AS A CUSTOMER AT ALL

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Verified Reviewer

Poor Service if any

1.0
I was talked into purchasing 2 new 75" 4k Sony tv's. Currently, we have LG and Samsung. I spent $4000 on these 2 TV's and for some reason they will not see the DirecTV Signal from any of the HDMI ports. DirecTV works on all my other TV's but not the Sony ones. I've called Customer service 10 days in a row and all i get is a recording saying they are experiencing high call volumes and cannot take my call. I go to the online chat and after about 20-45 minutes of watching the "attempting to connect to an agent", I just give up.. $4000 spent and I can't even watch DirecTV... I can't even say poor customer service because they have given me ZERO with multiple attempts.

User's recommendation: Stay Clear from Sony.. ZERO service available.

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#2261224 Review #2261224 is a subjective opinion of poster.
Cons
  • Unavailable for any support
Preferred solution
Let the company propose a solution

Forgot password

3.6
Here's what happened, I went on my account a few weeks ago and it said not signed in to Playstation Network and I went sign in and the password I used wasn't right

User's recommendation: Make sure when they call it doesnt make a busy number sound.

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#2259793 Review #2259793 is a subjective opinion of poster.
Location
Dallas, Texas

I got hacked

1.0
Someone changed my information and i cant get back in
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#2259381 Review #2259381 is a subjective opinion of poster.
Location
Antelope, California

System error

1.0
Hi yes I am trying to have my console me and able to play online and what I'm seeing is players hijacking and stealing online information and basically illegally playing without license they've also hijacked my Hardware drive to wear that my Resident Evil game that's inside the console is not able to read
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#2258193 Review #2258193 is a subjective opinion of poster.
Location
Norfolk, Virginia
Preferred solution
Apology

I paid for playstation plus yesterday and it's still not active!!

I paid for a monthly subscription and it's still not active I have transaction number and comformation email and still no playstation plus!!
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#2257652 Review #2257652 is a subjective opinion of poster.

Sony customer service was non existent.

1.1
Player would not turn off &;;;;;;;; DVD disc was stuck in tray. Now player wont go on at all while yesterday it could no be turned off. It is a pice of garbage DVD player as far as I Am concerned

User's recommendation: Never buy a Sony electronic gadgetr.

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#2254790 Review #2254790 is a subjective opinion of poster.

Blue ray DVD player won’t turn off

1.5
DVD is also stuck in tray that wont open

User's recommendation: Did not buy DVD player made by Sony.

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#2252526 Review #2252526 is a subjective opinion of poster.

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Verified Reviewer

I have tried to TALK to a rep for the last hour. All service numbers give the same choices, none of which works for me.

Customer service at SA problem with my approximately 9 month old blue DVD player. On line chat said it did not recognize model number.

User's recommendation: Customer service for Sony is horrible for those of us who are not necessarily tech savvy.

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#2252470 Review #2252470 is a subjective opinion of poster.
Preferred solution
Repair or replacement

Refund

1.0
I am about to sue your company. This is the third console that I have bought in the last the year!! And they all have been unfuntionable!! And every time I try to call your warranty office, its always closed!! How convenient is that!! To me, its a crock of *** The amount of money I have spent to make my little guy happy and to have them not function, is absolutely absurd!! Now I'm willing to take to you to small claims court. It will cost me less than to buy another machine. Even if I were not to win!! Many people will be able to know how much of scam Sony play station is. Your company is very unprofessional. I am a social media famous and I will make sure people know how unprofessional your company is!!
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ID
#2251755 Review #2251755 is a subjective opinion of poster.
Product
Sony Playstation 4 Video Game Console
Pros
  • Publicity
Loss
$1200
Preferred solution
Replacement

I'd like to know which Sony tv would be best me to buy.

I was given the wrong department and number.
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#2248195 Review #2248195 is a subjective opinion of poster.

Son can't get on his game it say permanently suspended from PlayStation network I wanna know why

It permanently suspended him And I wanna know why

User's recommendation: *** no!!!!!!

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#2246479 Review #2246479 is a subjective opinion of poster.
Product
Sony Playstation 4 Video Game Console
Pros
  • Fine while i worked
Preferred solution
I would like for him to be able to play his game