Sony Reviews

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New Reviewer

Can't reset my PlayStation password

I been Trying for months To reset my password to access the PlayStation account but I never receive verification email
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ID
#2977385 Review #2977385 is a subjective opinion of poster.
Location
Sun City Center, Florida
Preferred solution
Reset password

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Verified Reviewer New Reviewer

1.0
When Sony sent out the PS4 update 9.0, it completely destroyed the system. It is stuck in between the loading screen and does not go past the blue screen of death. It doesnt respond to the control, and it does not respond to being booted into safe mode. I contacted...
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ID
#2977119 Review #2977119 is a subjective opinion of poster.
Product
Sony Playstation 4 Video Game Console
Cons
  • Rudeness
  • Extremely poor customer support
  • Unavailable for any support
Loss
$300
Preferred solution
Full refund

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Verified Reviewer New Reviewer

1.0
When Sony sent out the 9.0 update it did not go through, it gave me the blue screen of death and did not proceed any further with the update. It's frozen in the middle of the update; I cannot boot it in safe mode, and I cannot eject a disc. I'm not even sure if a disk...
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ID
#2977090 Review #2977090 is a subjective opinion of poster.
Location
Roseville, California

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Verified Reviewer New Reviewer

My PlayStation was suspended

1.0
So I bought a PS5 on eBay and everything was fine until yesterday it singed me out and is said console is temporarily or permanently suspended. I want to resolve my issues.. Sony needs to get customer service that actually helps people with issues they had me jumping from place to place and at the end told me sorry we can no longer assist you
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ID
#2974251 Review #2974251 is a subjective opinion of poster.
Pros
  • Need to work on website
  • Need work on website help
Loss
$800
Preferred solution
Let the company propose a solution
New Reviewer

Temporary suspension

I feel like I'm getting Target by Sony all the time when I tell people the truth they listen to one side of the story but never listen to the other
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ID
#2967994 Review #2967994 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$60
Preferred solution
Full refund
New Reviewer

2sv issue

5.0
They solved my 2sv issue professionally. thanks to the agent... 5* I tried and tried to solve the issue but with no luck until I talked to this brilliant agent
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#2964366 Review #2964366 is a subjective opinion of poster.
Preferred solution
Apology

Recover PlayStation account

Bad I lost my account and trying get it back I been trying call to recover account and I'm not getting any help at all
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#2960069 Review #2960069 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

My account is suspended for no reason because they reported me over me beating them in a game

He came talking trash to me then got mad and report me cause I said I didnt care then bragged about him gonna report me
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ID
#2958961 Review #2958961 is a subjective opinion of poster.
Cons
  • Lack of support

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Verified Reviewer New Reviewer

I can’t play my game I can’t watch nothing the PS4 is all I got

Because i got banned on ps4 for no reason when I got off work all I did was want to play my PS4 now I can't haven't played my game in a week now I wake up to this
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ID
#2956752 Review #2956752 is a subjective opinion of poster.
Pros
  • Great when it works
  • Good item when working
Cons
  • Product or customer service
  • Lack of support

I didnt *** do anything to get a permanently banned give me my *** games back now ***

You *** banned me for no *** reason this time give me my account or you owe me all my mother *** money back on all the content you think you just take from me when I paid for it *** idiots your all jokes

User's recommendation: Buy pc.

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#2951742 Review #2951742 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

Bought a game and it's not popping up

I went on PlayStation store and bought elder scrolls online the new one and as soon as I purchase it for 25 bucks and never downloaded nor gave me an option to download it
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ID
#2950943 Review #2950943 is a subjective opinion of poster.
Loss
$25
Preferred solution
The game

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Verified Reviewer New Reviewer

Account fraud

1.4
They let my account get hacked and they let them change my user ID, so now I cant get in and they wont help its a constant loop of garbage

User's recommendation: Have a fix if you arnt gonna answer the phone.

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ID
#2948115 Review #2948115 is a subjective opinion of poster.
Cons
  • Not consumer focused
  • Lack of support

Tv not turning on

Sony - Tv not turning on
5 red blinks. No Picture when turning on. Tried to contact Sony for over 3 years. Looking for information
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#2946665 Review #2946665 is a subjective opinion of poster.
Location
Olive Branch, Mississippi

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Verified Reviewer New Reviewer

My ps plus not working I paid 8/12/2021

Sony - My ps plus not working I paid 8/12/2021
Sony - My ps plus not working I paid 8/12/2021
Sony - My ps plus not working I paid 8/12/2021
I payed for a year subscription back in august and for some reason its says that my subscription isnt in use for the whole year term. But in the PlayStation app on my phone it will say that year subscription is in use until 08/11/2022. Im not understanding whats going on here. I need that fixed ASAP or my money refund back to me
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ID
#2946028 Review #2946028 is a subjective opinion of poster.
Location
Irving, Texas
Pros
  • Good item when working
Cons
  • Customers getting cheated
  • Lack of support
Loss
$65
Preferred solution
Full refund
New Reviewer

To find a stolen ps5

My house got broken into and they took my ps5. I am trying to lock my ps5 because it has all of my credit cards on the file. It don't let me access it through the ps5 app
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ID
#2940725 Review #2940725 is a subjective opinion of poster.
Preferred solution
The location of my ps5