Unclaimed
Sony
Reviews and Complaints
680K
CLAIMED LOSSES
862
TOTAL REVIEWS
54.4K
PAGE VIEWS
1
ISSUE RESOLVED
Sony Reviews
My Playstation 5 got the green screen
i turned thane on and it was just a green screen but i could here it working still its just the screen wouldnt pop up
ID
Location
Philadelphia, Pennsylvania
New Reviewer
I have not received my order
I have not received my order. Order placed on the 16th December 2021 and still not delivered. Could you please explain.
ID
Location
Limoges, Nouvelle-Aquitaine
Preferred solution
Deliver product or service ordered
New Reviewer
I deleted the game and now I'm downloading it back if it's still lags and unplayable I'm getting a refund
I'm calling about my game it's called five nights at Freddy's security breach it lags and it doesn't work and the update doesn't help nothing
ID
Location
New Britain, Connecticut
Tech support for camera 6400
higher level tecnichien phone was disconnected .could not get the technician back task unresolved.no idea
ID
Location
Great Neck, New York
Tech support for camera 6400
we were installing for Sony A6400 and to follow with wireless tether as next step. call was cut off , at PMHOMe and I could not get the High Level technician back . so job is not done and unsatisfied please make sureI will get the support on Monday with an other High level tecnician . case # 0754**** thank you Lida lavender no Idea
ID
Location
New York, New York
Tech support for camera 6400
instulation of soft were was stoped and technician despaired . I tried did not managed to get him back
User's recommendation: your system did not accept me receipt .camera was purchased at B&H 7 month ago.
ID
Location
New York, New York
New Reviewer
My PlayStation has been stolen
My PlayStation has been stolen I was told to contact the police and Sony but every number email or help I look into is not helpful unable to talk to a real person which means I get no help the help settings have nothing to do with stolen product so pretty much when it's stolen you're screwed and they refused to help you I've been calling them for 3 days and then getting the same thing we are currently not open at this time call between the business hours of 9:00 and 6 Pacific time well it's been 3 days and I know pacifically it's been 9 and 6 already it seems the more you try to contact them the less they are available
User's recommendation: Contact the police and make sure you have the serial numbers on hand.
ID
Service
Sony Customer Care
Cons
- No service after the sale
- Doesnt help retrieve stolen products
- Unrealistic wait times
Loss
$400
Preferred solution
I would like the serial number on my PlayStation account if I am unable to be helped with this request I would like my full amount back a $400 that is including the markdown price of the console and all the games I have bought
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLost playstation plu card 12 mo
I have been trying to get answers for a half day. This is ridiculous. Your probably the WORST customer service I have ever dealt with and I am pretty sure this is not your first time hearing this. I will assure you I will send this experience to all my fellow veterans to inform them of this waste of time.
User's recommendation: Don't buy PlayStation.
ID
Location
New Braunfels, Texas
Loss
$60
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLost playstation plu card 12 mo
I can not get anyone on the line to answer my question. I was visiting Rocklin CA. and visited a best buy to buy my daughter a few things. One of which was the PlayStation card. I also bought her a carrying case for her new computer. She put the card in what she thought was a side pocket on the case and it wasnt. The card slid out of the pocket without her knowing. She back to best buy and they stated that we need to contact Sony for some code on the card that was lost. Can you please help us. It was a Christmas gift for her.
ID
Location
New Braunfels, Texas
Loss
$60
Preferred solution
Let the company propose a solution
New Reviewer
First off, I have to agree with the other reviews that their customer service is horrendous. First I tried to contact PlayStation by phone and there is no option to actually talk to someone. Then I was forced to use the online chat. The individual that "assisted" me...
View full review
ID
Preferred solution
inform me why the suspension occurred in the first place and improve the system so people can see what the suspension is based on.
Good service
I received great help on the chat line. What turned out to be a minor issue was handled w professionalism and courtesy.
ID
Location
Post Falls, Idaho
Advanced Reviewer
Bar or not available customer services
I have downloaded the User's Guide of my SONY DVD recorderVRD-MC10 but there is not telephone number, Email or Mail address to make further questions. This company SONY does not provide any consumer support, their telephones malfunction and their employees are insolent. SONY has a bad reputation from his clients. I do not expect to buy anymore SONY products and they are such beasts who do not care at all.DO NOT BUY SONY PRODUCTS
User's recommendation: Do not buy any SONY products.
ID
Location
New York, New York
Cons
- Insolent employees
- Very bad consumer service
Loss
$300
Preferred solution
Customer Service
New Reviewer
Need some assistance
I've been Harassed and hacked by these 4 people who have been stealing information and stealing my account for the 4 months in a row and I've tried to get my account up with everything with playstation service with security and 2 step verification and Nothing went well, the hackers came back and stood my account and dox me once again. After 2 hours with a agent I got my account back. Hopefully playstation can see this and really help me with the hacking problem
ID
Preferred solution
Justice and the hackers ip banned
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPs4 won't download C.O.D ww2 and can't get help from PlayStation
My ps4 has been not downloading call of duty ww2 I havent found any help from sony or PlayStation the time I tried to reach them. I tried resetting, rebuilding database everything that was suggested but nothing worked I dont want a refund or a difference system just a solution to this problem but everything I hear is the same rebuild or restart my ps4. And it feel like yall arent talking to be because u expect me to get a new one or ask for a refund Im not so please inform me on how to fix the earror code(CE-30005-8)
User's recommendation: If not fix don’t buy PlayStation it not worth $200 or $300 you can put on something else.
ID
Location
Coldwater, Mississippi
Pros
- Great pic when it works
- Great when it works
Cons
- Breaks down within 2 years
Loss
$200
Preferred solution
To explain an alternative to the problem at hand
New Reviewer
Brand new earbuds not charging
Purchased the the Sony xm3 earbuds and they stopped charging after two weeks I would really like to get the issue resolved because these cost a a lot of money. The chafing light on the case doesnt seem to work so I reallly need your help because this sucks
ID
Location
Anchorage, Alaska
Loss
$150
Preferred solution
Let the company propose a solution
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