Contact Sony Customer Service
How to Reach a Person at Sony
Toll-Free Number:
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1-800-345-7669Sony Latin America, Inc.
Customer Service:
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1-239-768-7547
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1-877-899-7669
Headquarters:
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1-239-768-7676Sony Electronics Inc.(USA)
Sony Emails:
Sony Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Sony Phone Number | 1 (800) 345-7669 |
| Average Hold Time | 00:04:55 |
| Average Calls duration | 3 minutes |
| Most Popular Sony Email Address | websitetech@sonyusa.com |
| Sony Live Agent Availability | 3% of callers successfully reach a real person |
| Issue Resolution Rate | Low (7% reported full resolution) |
| Sony Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 97% phone, 3% email |
| Common Reasons for Contact | Account, product/ service and request for information |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Sony | First and last name, email or phone number |
How to Contact Sony Customer Service
Most Popular Number:
| Total calls: 9 207 | Issues resolved: 210 | Last call: Apr 11, 2026 |
Contact Information
Sony Website:
Sony Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Sony Electronics Inc. (USA)
12451 Gateway Blvd.
Fort Myers, FL 33913
Fax: +1(239) 768-7892
Sony Corporation of America
25 Madison Ave.
New York, NY 10010
Sony Latin America, Inc.
5201 Blue Lagoon Dr., Ste 300
Miami, FL 33178
Fax: +1(305) 260-4019
Europe HQ
Technologielaan 7
B-1840 Londerzeel
Belgium
Fax: +32 52 307 490
Sony of Canada Ltd.
2235 Sheppard Ave. E., Ste 700
Toronto, ON M2J 5B5
Canada
Fax: +1(416) 497-1774
Fax:
Summary of Sony Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sony?
Account Question:
- “My account got suspended”
- “My playstation is permanently suspended”
- “Account”
Product/ Service Question:
- “Game making loud noise”
- “Led light keeps blinking. Tv doesnt start”
- “Will not connect to internet wireless”
Request for Information Question:
- “Would like to speak to live representative due to a PS5 console registration and limitation on my console”
- “Update firmware”
- “Software updates”
Refund Question:
- “Refund me please”
- “For a refund”
- “Refund of purchase”
Payments and Charges Question:
- “Paramount Plus programing”
- “Dispute with PSN network”
- “Charges to my card that I didn’t make”
Return/ Replace Question:
- “I'm trying to change the password to my PlayStation 4 because I changed myself number , and now I need to log in to my email so that way , i'm able to log in to the playstation five.”
- “Can't change input”
- “Need to change the email On my ps4 Sony account”
Cards Question:
- “Gift card”
- “My son scratched a couple of numbers off of his gift card”
- “My PlayStation 25.00 card not working”
Activation/ Cancellation Question:
- “Cancel a account”
- “Activate sony experia”
- “I need noise canceling headphones”
Shipping and Delivery Question:
- “Missing part”
- “Delivery of a game”
- “Did not get my promotion deal”
Website/ Application Question:
- “Netflix app disappeared from my Sony Blu-ray on my LG tv. How do I download it again?”
- “App won't upload to brand new tv”
- “App won’t upload”
Staff Question:
- “Service are down and this needs to be fixed”
- “Customer service”
- “Service For tv”
Employment Question:
- “To pay off the chargeback”
- “Pay off charge back”
- “My rank is not saving on PS3 mw2”
Other Question:
- “YouTube pic is too big”
- “My TV when I turn it on box comes up and two seconds later it go off.”
- “When I turn on the TV a box comes up two seconds later the TV turn off”
Compare Sony Customer Service To
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