Contact Sony Customer Service
Sony Phone Numbers and Emails
Toll-Free Number:
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(800) 345-7669Sony Latin America, Inc.
Customer Service:
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(239) 768-7547
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(877) 899-7669
Headquarters:
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(239) 768-7676Sony Electronics Inc.(USA)
Sony Emails:
Sony Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sony Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sony is 8003457669. 58% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 8778997669.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Sony may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sony Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sony is 8003457669. 58% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 8778997669.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Sony may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Sony mainly because of account, product/ service and request for information.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Sony is websitetech@sonyusa.com. 45% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Sony Website:
Sony Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Sony Electronics Inc. (USA)
12451 Gateway Blvd.
Fort Myers, FL 33913
Fax: +1(239) 768-7892
Sony Corporation of America
25 Madison Ave.
New York, NY 10010
Sony Latin America, Inc.
5201 Blue Lagoon Dr., Ste 300
Miami, FL 33178
Fax: +1(305) 260-4019
Europe HQ
Technologielaan 7
B-1840 Londerzeel
Belgium
Fax: +32 52 307 490
Sony of Canada Ltd.
2235 Sheppard Ave. E., Ste 700
Toronto, ON M2J 5B5
Canada
Fax: +1(416) 497-1774
Fax:
Sony Customer Service Reviews
Not helpful at all, cant compare to Samsung!!no patience from customer service rep waste of my time trying to contact
So my playstation network account and I can't sign into my accounts and my mom try to sign in my account
How Good is Sony's Customer Service?
Summary of Sony Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sony?
Account Question:
- “To reset my password”
- “Account”
- “Stolen PlayStation account”
Product/ Service Question:
- “My Sony subwoofer model #SA-WCT780 won't connect to my Sony sound bar model # SA-CT780. It was working on Monday and I unplugged it. When I plugged it back in it wouldn't reconnect with the sound bar.”
- “Game purchase”
- “PS5 game remote controller”
Request for Information Question:
- “Technical support”
- “A question about 4k blu ray player”
- “Support”
Refund Question:
- “Refunding”
- “Refund on subscription”
- “Refund”
Payments and Charges Question:
- “We purchased a Sony 65 " July of 2023 and the board went out. Geek squad from Best Buy came out and did all testing to determine problem. We had only a year guarantee is this normal for a Sony..we r extremely upset and disappointed. Is any discount”
- “I have a charge that was taken from my card i didnt make”
- “Reoccurring payment”
Return/ Replace Question:
- “Return Sony earbuds to earn 50$”
- “Want to exchange my email?”
- “Return”
Cards Question:
- “My PlayStation 25.00 card not working”
- “My card will not go thru”
- “Gift Card issue”
Activation/ Cancellation Question:
- “I need noise canceling headphones”
- “My PlayStation 5 was stolen and want to deactivate the system”
- “Can't renew PlayStation plus”
Shipping and Delivery Question:
- “Did not get all parts”
- “I can't seem to talk to anyone I need shipping repair numbers”
- “Lost package”
Staff Question:
- “Service For tv”
- “No customers service”
- “Logistics and customer service”
Website/ Application Question:
- “I ordered A VCR DVD recorder online and with Amazon, and it is having some technical difficulties. Or I'm not operating it properly. Need help.”
- “Application is corrupted”
- “Cause My ps4 not let me start my application even after I delete it”
Employment Question:
- “My rank is not saving on PS3 mw2”
- “Vgn-nw270f laptop ?”
- “MW2 updates not installing.”
Other Question:
- “Issues with tv.”
- “Because my TV is showing clear resolution”
- “Troubleshooting”
Compare Sony To
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