Contact Sony Customer Service
Sony Phone Numbers and Emails
Toll-Free Number:
-
(800) 345-7669Sony Latin America, Inc.
Customer Service:
-
(239) 768-7547
-
(877) 899-7669
Headquarters:
-
(239) 768-7676Sony Electronics Inc.(USA)
Sony Emails:
How to Contact Sony Customer Service
Most Popular Number:
| Total calls: 8 694 | Issues resolved: 196 | Last call: Dec 6, 2024 |
Sony Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sony Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sony is 8003457669. 59% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 8778997669.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Sony may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sony Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sony is 8003457669. 59% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 8778997669.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Sony may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Sony mainly because of account, product/ service and request for information.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Sony is websitetech@sonyusa.com. 43% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Sony Website:
Sony Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Sony Electronics Inc. (USA)
12451 Gateway Blvd.
Fort Myers, FL 33913
Fax: +1(239) 768-7892
Sony Corporation of America
25 Madison Ave.
New York, NY 10010
Sony Latin America, Inc.
5201 Blue Lagoon Dr., Ste 300
Miami, FL 33178
Fax: +1(305) 260-4019
Europe HQ
Technologielaan 7
B-1840 Londerzeel
Belgium
Fax: +32 52 307 490
Sony of Canada Ltd.
2235 Sheppard Ave. E., Ste 700
Toronto, ON M2J 5B5
Canada
Fax: +1(416) 497-1774
Fax:
Sony Customer Service Reviews
Not helpful at all, cant compare to Samsung!!no patience from customer service rep waste of my time trying to contact
Don't buy Sony! Pairing remotes problem.
NO HELP FROM YOUR FIRST LEVEL MONKEYS!
SAMSUNG, HERE WE come. Bye, bye sony!
CUSTOMER SERVICE SUCKS!!
How Good is Sony's Customer Service?
Summary of Sony Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sony?
Account Question:
- “Can't log in”
- “I can't get access to my account I lost the number to itand none of my backup codes work”
- “I want to unlink my playstation account from sony global solutions.”
Product/ Service Question:
- “Cant work my Sony DVD player”
- “Sony TV not displaying hdmi signal”
- “Defective ps5”
Request for Information Question:
- “How to get Bluetooth on cd walkman”
- “Rear amplifier, wireless speakers not working ensembar.”
- “Question about Sony tv”
Payments and Charges Question:
- “I need to have Paramount plus app downloaded to my Tv”
- “Unauthorized purchase”
- “Charges”
Refund Question:
- “Refund”
- “Refund problems”
- “Refunding”
Return/ Replace Question:
- “Someone changed my email for my acct”
- “Return Sony earbuds to earn 50$”
- “Want to exchange my email?”
Cards Question:
- “My PlayStation 25.00 card not working”
- “My card will not go thru”
- “Gift Card issue”
Activation/ Cancellation Question:
- “Activate sony experia”
- “I need noise canceling headphones”
- “My PlayStation 5 was stolen and want to deactivate the system”
Shipping and Delivery Question:
- “I paid for express shipping an my packages is delayed”
- “Did not get all parts”
- “I can't seem to talk to anyone I need shipping repair numbers”
Website/ Application Question:
- “Can't download apps”
- “Need to add ESPN plus to my applications”
- “Install dvd to tv with remote”
Staff Question:
- “Service For tv”
- “No customers service”
- “Logistics and customer service”
Employment Question:
- “To pay off the chargeback”
- “Pay off charge back”
- “My rank is not saving on PS3 mw2”
Other Question:
- “Solicitud ayuda por un control de televisión”
- “My playstation 5”
- “TV won’t turn on”
Compare Sony Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
