Sony Phone Numbers and Emails

Toll-Free Number:

  • (800) 345-7669
    Sony Latin America, Inc

Customer Service:

  • (239) 768-7547
  • (877) 899-7669

Headquarters:

  • (239) 768-7676
    Sony Electronics Inc.(USA)
  • (800) 345-7669
    Sony Latin America, Inc
  • +325 230 7307
    Europe
  • +8 135 448 3311
    Sony Marketing Co
  • +1 416 499 1414
    Sony of Canada Ltd.
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Sony Contact Information

Sony Website:

Sony Online Chat:

Corporate Office Address:

Sony Corporation
3-3-1, Tsujidoshinmachi
Fujisawa, Kanagawa 251-0042
Japan

Other Info (opening hours):

Additional Addresses:


Sony Electronics Inc. (USA)

12451 Gateway Boulevard

Fort Myers, FL 33913, US

Fax: +1 (239) 768-7892


Sony Latin America, Inc

5201 Blue Lagoon Drive,

Suite 300 Miami, FL 33178, US

Fax: +1 (305) 260-4019


Europe HQ:

Technologielaan 7

B-1840 Londerzeel, Belgium

Fax: +32 52 307 490


Sony of Canada Ltd.

2235 Sheppard Avenue East, Suite 700

Toronto, ON M2J 5B5, Canada

Fax: +1 (416) 497-1774

Fax:

+81 466-31-2595
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Sony Rating Based on 168 Reviews

Rating details

1.9
more details
Customer service
Product or Service Quality
Website
Warranty

Rating stats

Rating trend

Summary of Sony Customer Service Calls

1.8K TOTAL
CALLS
03:09 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sony Customer Service?

Account Question:

  • “My account got hacked”
  • “Cant get into account”
  • “Help with psn account”

Product/ Service Question:

  • “Remote control not working”
  • “I need and adapter to connect Coaxial cable to Sony FDL 600D32W TV”
  • “Lost items i bought with 2 games. Miss battle passes”

Request for Information Question:

  • “Change my number to my 2 step verification”
  • “I need help with my ps4 account and i wont help today”
  • “I need to know some details”

Refund Question:

  • “Refund”
  • “Need a refund”
  • “Refund of purchase”

Payments and Charges Question:

  • “Unauthorized charges”
  • “Need a battery charger for my camara”
  • “Not sure if charge”

Activation/ Cancellation Question:

  • “I can't activate as primary”
  • “Cancel my account!!!!!”
  • “PSN device deactivation problems”

Cards Question:

  • “They keep taking money off my card”
  • “Try yo detle my drbit card”
  • “I bought a a play station now 3 mounth membership and thd carde did not work hog do i get a replacement cared”

Staff Question:

Return/ Replace Question:

  • “65inch Sony screen replacement”
  • “Need to replace something”
  • “I need to replace my tv remote”

Shipping and Delivery Question:

  • “I didn't get the deluxe edition for my game”
  • “Don't have my old phone number so I can't get the verification code”
  • “My order never came”

Employment Question:

  • “Former employee trying to reach the Human Resources Department”

Other Question:

  • “Bluray player no sound in english”
  • “PS5”
  • “To update my phone number”

About

Sony Terms of Service
This website, including any subsite accessible through the homepage (the "Site"), is published and maintained by subsidiaries, affiliates, and/or related entities of Sony Corporation of America ("Sony"). When The Client of Sony access, browse, or use this Site The User accept, without limitation or qualification, the terms and conditions set forth below and any additional terms and conditions of use set forth in any subsite. This Site is only for The Client's personal use. The Client may not distribute, exchange, modify, sell, or transmit anything The User of Website copy from this Site, including but not limited to any text, images, audio, and video, for any business, commercial, or public purpose. The Client of Sony agree not to interrupt or attempt to interrupt the operation of this Site in any way. All materials on this Site, including but not limited to audio, images, software, text, and video clips (the "Content"), are protected by copyright under U.S. copyright law, international conventions, and other copyright laws.
To read more: https://www.sony.com/en_us/SCA/terms.html
Sony Privacy Policy
This Privacy Policy explains the information that Sony may collect when The Client interact with The Company and Sony's' practices with respect to that information. Please read this Privacy Policy carefully. In addition, please review the applicable terms of use for the Properties, which governs The User's use of the properties and services, including Sony.com, the Sony Rewards Program, the Sony Rewards Website, the Sony Rewards mobile application and the Wheel of Fortune website. If The Client of Sony provide The Company with photos or videos, such images may include metadata which can indicate information about the images, including but not limited to, where and when the image was taken. If The Customer choose not to provide this information, The User of company services may not be able to access parts of or otherwise participate in the Properties or a particular feature Sony offer.
To read more: https://www.sony.com/en_us/SCA/privacy-policy.html
Top Sony Services

Repair, Customer Care, Ps4 Repair

Top Sony Products

Tv, Playstation 4 Video Game Console, Account

Sony Pros and Cons

Pros: I would never suggest sony to anyone, Great when it worked, Ps4, Great when it works, Tv for the brief time it worked

Cons: Customer service, Customer care, Sony total disregard for customer satisfaction, Product or customer service, Service center

Related Companies

Playstation, Sony Canada, Sony Ericsson, Sony Mobile Communications, Syco

Summary

Sony is a Japanese multinational corporation. It is one of the largest media conglomerates in the world. Sony was founded in 1946 by Masaru Ibuka and his colleague Akio Morita. The company's headquarters is based in Minato, Tokyo, Japan. Sony is one of the leading manufacturers of video, electronics, communications, information technology products as well as video game consoles. The company manufactures goods for the consumer and professional markets. Sony is famous for introducing the world to Betamax videocassette recording format, Walkman brand, Compact Disc or CD format, the MSX, home computer system, Handycam products and the Video8 format, the PlayStation, as well as its recent Blu-ray Disc optical disc format.

Sony reviews and complaints

Sony is ranked 306 out of 1831 in Appliances and Electronics category

Area Served

USA

Payment Methods

MasterCard

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