Sony Phone Numbers and Emails

Toll-Free Number:

  • (800) 345-7669
    Sony Latin America, Inc
  • Total calls: 2.1K
  • Issues resolved: 49
  • Last call:

Customer Service:

  • (239) 768-7547
  • (877) 899-7669

Headquarters:

  • (239) 768-7676
    Sony Electronics Inc.(USA)
  • +325 230 7307
    Europe
  • +8 135 448 3311
    Sony Marketing Co
  • +1 416 499 1414
    Sony of Canada Ltd.
More phone numbers and emails Less phone numbers and emails

Sony Contact Information

Sony Website:

Sony Help Center:

Corporate Office Address:

Sony Corporation
3-3-1, Tsujidoshinmachi
Fujisawa, Kanagawa 251-0042
Japan

Other Info (opening hours):

Additional Addresses:


Sony Electronics Inc. (USA)

12451 Gateway Boulevard

Fort Myers, FL 33913, US

Fax: +1 (239) 768-7892


Sony Latin America, Inc

5201 Blue Lagoon Drive,

Suite 300 Miami, FL 33178, US

Fax: +1 (305) 260-4019


Europe HQ:

Technologielaan 7

B-1840 Londerzeel, Belgium

Fax: +32 52 307 490


Sony of Canada Ltd.

2235 Sheppard Avenue East, Suite 700

Toronto, ON M2J 5B5, Canada

Fax: +1 (416) 497-1774

Fax:

+81 466-31-2595
Edit Business Info

Sony Rating Based on 246 Reviews

Rating details

1.9
more details
Customer service
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Sony Customer Service Calls

4.1K TOTAL
CALLS
03:20 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sony Customer Service?

Account Question:

  • “Change password”
  • “Want to change my sign in ID and my password”
  • “Ps4 account hacked”

Product/ Service Question:

  • “My PS4 stop working get fix”
  • “Cell Phine Doesn't Work”
  • “Picture quality.”

Request for Information Question:

  • “Need help with my ps5”
  • “2 step verification”
  • “Need help for my playstation account”

Refund Question:

  • “Refund on Playstation plus bake into my bank account”
  • “Refund”
  • “Refund of purchase”

Payments and Charges Question:

  • “Payment”
  • “Got charged for something I didn't even buy”
  • “I need a charger for my Srs -xb40”

Cards Question:

  • “Need ad mico card”
  • “I bought a card won't let me redeem on my PlayStation network account”
  • “I put my ps plus card on app and want it on my console”

Activation/ Cancellation Question:

  • “Need to cancel service please”
  • “Wireless headphones keeps turning off abruptly and the noise canceling is hissing”
  • “I can't activate as primary”

Shipping and Delivery Question:

  • “Never received my earbuds”
  • “I have not received my order”
  • “Where is the Playstation 5?”

Staff Question:

  • “Online service”
  • “Customer service”
  • “That's a rude question. It's because I need to”

Return/ Replace Question:

  • “Replace controller”
  • “Need to replace something9”
  • “Need to replace something”

Employment Question:

  • “Ps4 won't download C.O.D ww2 and can't get help from PlayStation”
  • “Former employee trying to reach the Human Resources Department”

Website/ Application Question:

  • “The website is saying my debit card is expired and it is not”

Other Question:

  • “Stand for new tv”
  • “Sound bar and Bluetooth speakers”
  • “Technical support”

About

Sony Terms of Service
This website, including any subsite accessible through the homepage (the "Site"), is published and maintained by subsidiaries, affiliates, and/or related entities of Sony Corporation of America ("Sony"). When The Client of Sony access, browse, or use this Site The User accept, without limitation or qualification, the terms and conditions set forth below and any additional terms and conditions of use set forth in any subsite. This Site is only for The Client's personal use. The Client may not distribute, exchange, modify, sell, or transmit anything The User of Website copy from this Site, including but not limited to any text, images, audio, and video, for any business, commercial, or public purpose. The Client of Sony agree not to interrupt or attempt to interrupt the operation of this Site in any way. All materials on this Site, including but not limited to audio, images, software, text, and video clips (the "Content"), are protected by copyright under U.S. copyright law, international conventions, and other copyright laws.
To read more: https://www.sony.com/en_us/SCA/terms.html
Sony Privacy Policy
This Privacy Policy explains the information that Sony may collect when The Client interact with The Company and Sony's' practices with respect to that information. Please read this Privacy Policy carefully. In addition, please review the applicable terms of use for the Properties, which governs The User's use of the properties and services, including Sony.com, the Sony Rewards Program, the Sony Rewards Website, the Sony Rewards mobile application and the Wheel of Fortune website. If The Client of Sony provide The Company with photos or videos, such images may include metadata which can indicate information about the images, including but not limited to, where and when the image was taken. If The Customer choose not to provide this information, The User of company services may not be able to access parts of or otherwise participate in the Properties or a particular feature Sony offer.
To read more: https://www.sony.com/en_us/SCA/privacy-policy.html
Top Sony Services

Repair, Customer Care, Ps4 Repair

Top Sony Products

Tv, Playstation 4 Video Game Console, Account

Sony Pros and Cons

Pros: Great when it worked, I would never suggest sony to anyone, I want to speak to customers service, Great when it works, Ps4

Cons: Customer care, Customer service, Product or customer service, Customer support, Warranty policy

Related Companies

Playstation, Game Show Network, Sony Canada, Sony Ericsson, GSN TV

Summary

Sony is a Japanese multinational corporation. It is one of the largest media conglomerates in the world. Sony was founded in 1946 by Masaru Ibuka and his colleague Akio Morita. The company's headquarters is based in Minato, Tokyo, Japan. Sony is one of the leading manufacturers of video, electronics, communications, information technology products as well as video game consoles. The company manufactures goods for the consumer and professional markets. Sony is famous for introducing the world to Betamax videocassette recording format, Walkman brand, Compact Disc or CD format, the MSX, home computer system, Handycam products and the Video8 format, the PlayStation, as well as its recent Blu-ray Disc optical disc format.

Sony reviews and complaints

Sony is ranked 348 out of 2036 in Appliances and Electronics category

Area Served

USA

Payment Methods

MasterCard

Edit Description

Compare Sony To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Xbox
5066 reviews
1.9
Samsung Electronics
1119 reviews
1.8
Lg Electronics
1379 reviews
1.6
Write a review
Do you have something to say about Sony? What happened? What can we help you with?
Submit review Don't show this popup