Contact Sony Customer Service
Sony Phone Numbers and Emails
Toll-Free Number:
-
(800) 345-7669Sony Latin America, Inc.
Customer Service:
-
(239) 768-7547
-
(877) 899-7669
Headquarters:
-
(239) 768-7676Sony Electronics Inc.(USA)
Sony Emails:
Sony Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sony Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sony is 8003457669. 59% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 8778997669.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Sony may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sony Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sony is 8003457669. 59% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 8778997669.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Sony may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Sony mainly because of account, product/ service and request for information.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Sony is websitetech@sonyusa.com. 42% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Sony Website:
Sony Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Sony Electronics Inc. (USA)
12451 Gateway Blvd.
Fort Myers, FL 33913
Fax: +1(239) 768-7892
Sony Corporation of America
25 Madison Ave.
New York, NY 10010
Sony Latin America, Inc.
5201 Blue Lagoon Dr., Ste 300
Miami, FL 33178
Fax: +1(305) 260-4019
Europe HQ
Technologielaan 7
B-1840 Londerzeel
Belgium
Fax: +32 52 307 490
Sony of Canada Ltd.
2235 Sheppard Ave. E., Ste 700
Toronto, ON M2J 5B5
Canada
Fax: +1(416) 497-1774
Fax:
How Good is Sony's Customer Service?
Summary of Sony Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sony?
Account Question:
- “I can’t sign in”
- “My PlayStation account won’t sign in”
- “I need the remote code for my new remote for my Sony tv.”
Product/ Service Question:
- “Tv not working”
- “Sub woofer will not connect to soundbar”
- “My PS five network does not let me play Fortnite”
Request for Information Question:
- “How to print”
- “Need assistance”
- “I need help getting in to my account”
Payments and Charges Question:
- “Dispute with PSN network”
- “Charges to my card that I didn’t make”
- “I need to have Paramount plus app downloaded to my Tv”
Refund Question:
- “Refund request”
- “I want my money back”
- “Would like a refund for a ps5 purchased from a game stop mansfield ohio. Would only replace not refund ps5.”
Return/ Replace Question:
- “Replace ps4”
- “Replacement parts”
- “I got a new phone and can’t change my number on my ps5”
Cards Question:
- “Gift card”
- “My son scratched a couple of numbers off of his gift card”
- “My PlayStation 25.00 card not working”
Activation/ Cancellation Question:
- “Activate sony experia”
- “I need noise canceling headphones”
- “My PlayStation 5 was stolen and want to deactivate the system”
Shipping and Delivery Question:
- “Did not get my promotion deal”
- “Redeliver package”
- “TV delivery information was incorrect”
Website/ Application Question:
- “Installing new router”
- “Problem installing island of man living on the edge”
- “Can't download apps”
Staff Question:
- “Service are down and this needs to be fixed”
- “Customer service”
- “Service For tv”
Employment Question:
- “To pay off the chargeback”
- “Pay off charge back”
- “My rank is not saving on PS3 mw2”
Other Question:
- “It logged me out i don’t why”
- “Soporte tennico”
- “Wrong phone number”
Compare Sony Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.