Contact Information

You can contact the customer service representative of Sony calling Sony's helpline phone numbers.

Toll-Free Number:

  • (800) 345-7669

Customer Service:

  • (800) 345-7669
  • (800) 430-4433
  • (877) 865-7669
  • (800) 554-6908
  • (866) 909-7669
  • (877) 244-9959
  • (239) 768-7547
  • (239) 768-7676
  • (877) 899-7669
Write review

does not support this feature.

Currently you can call only US numbers.

Sony Website:

Sony Online Chat:

Corporate Office Address:

Sony Electronics Inc.
1 Sony Drive, MD 1E4
Park Ridge, New Jersey 07656
United States

Other Info (opening hours):

Mon-Fri 9:00AM-10:00PM / Sat-Sun 10:30AM-7:15PM ET

Help in Social Networks:

Edit Business Info

Sony Rating Based on 133 Reviews

Rating details

1.9
more details
Customer service
Website
Product or Service Quality
Warranty

Rating stats

Rating trend

Summary of Sony Customer Service Calls

1.4K TOTAL
CALLS
03:15 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sony Customer Service?

Account Question:

  • “Account problem ps4”
  • “Lost account”
  • “I got hacked”

Product/ Service Question:

  • “Cause my playstaion games are locked”
  • “Connecting sound bar”
  • “Son can't get on his game it say permanently suspended from PlayStation network I wanna know why” , Review # 2246479

Request for Information Question:

  • “I'd like to know which Sony tv would be best me to buy.” , Review # 2248195
  • “About account”
  • “I need help setting my Sony receiver up to my TV” , Review # 2246409

Refund Question:

  • “Refund”
  • “Need a refund”
  • “Need a refund on off my ps4”

Payments and Charges Question:

  • “Unauthorized charges”
  • “Transaction”
  • “Order payment”

Activation/ Cancellation Question:

  • “Trying to get a ps4 deactivated”
  • “I am trying to activate my PS4 account”
  • “Can't deactivate my current PlayStation 4 because the last one was stolen”

Staff Question:

  • “Product service”
  • “Bad customer service”

Cards Question:

  • “Sim card”
  • “Can't pay for online with card”
  • “Someone's using my debt card. Im 60 I don't play playstation” , Review # 2156379

Shipping and Delivery Question:

  • “I didn't get the deluxe edition for my game”
  • “Don't have my old phone number so I can't get the verification code” , Review # 2090363
  • “My order never came”

Employment Question:

  • “I'm trying to add my debit card for my ps5 preorder”
  • “Debit card charges”
  • “Adding debit card”

Return/ Replace Question:

  • “I need to replace my tv remote”
  • “Following up on a return of a defective product.” , Review # 1841400
  • “Ear fhone replacement”

Other Question:

  • “Cant get Netflix on my blue ray player”
  • “Tv frozen”
  • “When i was scratching off the code, the code came off with it”

About

Sony Terms of Service
This website, including any subsite accessible through the homepage (the "Site"), is published and maintained by subsidiaries, affiliates, and/or related entities of Sony Corporation of America ("Sony"). When The Client of Sony access, browse, or use this Site The User accept, without limitation or qualification, the terms and conditions set forth below and any additional terms and conditions of use set forth in any subsite. This Site is only for The Client's personal use. The Client may not distribute, exchange, modify, sell, or transmit anything The User of Website copy from this Site, including but not limited to any text, images, audio, and video, for any business, commercial, or public purpose. The Client of Sony agree not to interrupt or attempt to interrupt the operation of this Site in any way. All materials on this Site, including but not limited to audio, images, software, text, and video clips (the "Content"), are protected by copyright under U.S. copyright law, international conventions, and other copyright laws.
To read more: https://www.sony.com/en_us/SCA/terms.html
Sony Privacy Policy
This Privacy Policy explains the information that Sony may collect when The Client interact with The Company and Sony's' practices with respect to that information. Please read this Privacy Policy carefully. In addition, please review the applicable terms of use for the Properties, which governs The User's use of the properties and services, including Sony.com, the Sony Rewards Program, the Sony Rewards Website, the Sony Rewards mobile application and the Wheel of Fortune website. If The Client of Sony provide The Company with photos or videos, such images may include metadata which can indicate information about the images, including but not limited to, where and when the image was taken. If The Customer choose not to provide this information, The User of company services may not be able to access parts of or otherwise participate in the Properties or a particular feature Sony offer.
To read more: https://www.sony.com/en_us/SCA/privacy-policy.html
Top Sony Services

Repair, Customer Care, Cell Phone Repair

Top Sony Products

Tv, Playstation 4 Video Game Console, Account

Sony Pros and Cons

Pros: I would never suggest sony to anyone, Great when it worked, Ps4, Great when it works, Fine while i worked

Cons: Customer service, Customer care, Sony total disregard for customer satisfaction, Product or customer service, Customer support

Related Companies

Playstation, Sony Canada, Sony Ericsson, Sony Mobile Communications, Hawk Eye Innovations

Summary

Sony is a Japanese multinational corporation. It is one of the largest media conglomerates in the world. Sony was founded in 1946 by Masaru Ibuka and his colleague Akio Morita. The company's headquarters is based in Minato, Tokyo, Japan. Sony is one of the leading manufacturers of video, electronics, communications, information technology products as well as video game consoles. The company manufactures goods for the consumer and professional markets. Sony is famous for introducing the world to Betamax videocassette recording format, Walkman brand, Compact Disc or CD format, the MSX, home computer system, Handycam products and the Video8 format, the PlayStation, as well as its recent Blu-ray Disc optical disc format.

Sony reviews and complaints

Sony is ranked 283 out of 1838 in Appliances and Electronics category

Area Served

USA

Edit Description

Compare Sony To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Samsung Electronics

Samsung Electronics

873 reviews
1.7
Compare Sony vs Samsung Electronics
Lg Electronics

Lg Electronics

1203 reviews
1.6
Compare Sony vs Lg Electronics
Xbox

Xbox

1435 reviews
2.0
Compare Sony vs Xbox

Sony Stats

Filter Reset Filter by range.
  • Day
  • Week
  • Month
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.
Write a review
Do you have something to say about Sony? What happened? What can we help you with?
Submit review Don't show this popup