I had this 50" TV about 3 years when the picture got a green tint. It was my kids' TV and they were 3, 4 & 6 at the time and they didn't care.
The warranty period was up so I didn't do anything about it. Last week I found out that due to a class action suit Sony had extended the warranty for an extra year. But I never got any kind of notice.
I called them up and they basically said too bad. After going up the chain a little finally someone said they would offer me a new 55" TV for $950.
Only problem is I can get the identical TV at Best Buy for $925. I called back to complain about the deal and was told that was their final offer - to offer to sell me a TV for more than I can buy it at the store. Some deal!! Doesn't matter that I paid over $3,000 for the TV and that they know that it had a defect.
I asked why I never received any information about the extended warranty and they said they only told people who called about it. Why would I normally call Sony warranty service about a TV that was no longer under warranty?
I've spent over $25,000 on Sony products over the last 10 years.
Never again. Customer service is horrible - that is if you can even get to someone that you can understand.
Monetary Loss: $1000.