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bought a Sony Bravia HX820 46" during 2011 holidays from Tigerdirect. The first TV has a apparent vertical line on the right side of the TV (called "crease" defect).

Tigerdirect send me a replacement. Unfortunately, the replacement TV also has same defect.

Now, even after three weeks of customer service contact with sony, Sony refuse to acknowledge the apparent "crease" defect and refuse to either repair/replace. Don't buy this TV from Tigerdirect and also Sony products.

Both horrible customer serice and a scam. Tigerdirect is selling this April 2011 made HX820s at discount's a scam.

Review about: Sony Tv.

Monetary Loss: $1400.

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Sony Listens


This is Kevin Krause with the Sonylistens Team. I am very sorry to read about the problems that you are having with your KDL46HX820. If you email us at we will be more than happy to try and help you out. In your email be sure to include a brief description of the issues that you are having, any event ID numbers you may, and your contact information.

Thank you,

Kevin Krause

Sonylistens Team

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