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My NSX 40GT1 Google TV gets a "Process System is not Responding" error message. No one in support can solve. Tried Online service portal. Tried Online community. Only response was to perform a system reset on remote. ( TV is virtually unresponsive without a remote....
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1.7
Briarcliff Manor, New York
I liked
  • Design
I didn't like
  • Perfomance
  • Error messages
  • Customer service
#964595
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Sony Cell Phone Repair Review

Sony - Simple Review #1465265898
Sony - Simple Review #1465265898
Sent Sony my Xperia Z3 for servicing. Thank you Sony for destroying my phone beyond recognition and twisting the knife in my back. Never buying another Sony product as long as I live.
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#861128
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... Posted by Angry Sony Customer  4/2/16 2:23PM I feel that all those people considering purchasing a Sony product should know that this complaint concerns the total lack of caring or taking responsibility by Sony Corp. for actions that adversely affect their...
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1.5
I liked
  • I would never suggest sony to anyone
I didn't like
  • Sony total disregard for customer satisfaction
  • Will never ever recommend this company even to my enemy
  • Customer care
#822164
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Sony has provided me with the WORST customer service experience of my life. That's no joke. Of my life! I vow to never buy another Sony product again. And let all my friends family and social media contacts know the same thing. They contacted with geek squad to do all...
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1.0
#616900
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I HATE SONY. I paid over $1000 for a camera NEX6L/B. Within the first few months it didn't work and was repaired..Who knows why, they said there was something wrong with the lens. Then it starts acting up again less than a year. I send it to Texas and they tell me...
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#475060
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I got new Sony Xperia Z phone.After 3 months,my phone dropped and causes the touchscreen not to work.I contacted Sony technical support to fix my phone.As I was told it is not a warranty issue, I was advised to pay $185 flat rate for the repair.They created an RMA#...
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Anonymous
Bro

Yep similar experience. Sent my ZL in for repairs in December. Got a call back 2 and a half weeks later that the phone had to be replaced was offered a different color but I r...

Anonymous
Tito

Ive had similar experience i sent my phone in the middle of december and is february and i havent recieved it. My phone has warranty and issue is covered everyweek i call they...

#442063
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I ordered two appliances and two extended warranties from SONY STORE. I received the appliances but not the warranties. I was told that I will get the warranties after eight weeks. I did not receive them after more than 10 weeks. I spent one hour today calling by...
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Anonymous
Stainless

Same here in UK. Purchased Sony KDL55HX823 in December 2011 from Sony UK website. It came with 5 year extended Sony warranty. I registered it, but now it won't turn on and fla...

Anonymous
No longer a SONY ***sumer

Rosarino, As I understand you purchased 2 items with 2 extended Warranties respectively at the SONY Store, not its corporate website. Web Stores themselves are generally hoste...

#368917
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urchased 2 Sony sound bars and could not get the subwoofer on one to work, despite Sony tech support help. Their solution: send the sound bar and subwoofer to Texas for repair. Explained that the sound bar had been installed by a contractor to hide wires in my wall...
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#392034
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SONY Corporation has a very bad customer service handled by outsources Philippines. These people either do not understand English or are incompetent and ignorant. Not only outsourcing jobs is unpatriotic but also very bad business. I cancelled two extended warranties...
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#370598
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Too angry to go into detail. Perhaps their products are superior, or maybe it's just marketing and reputation, but you should not buy from Sony SOLELY based on their HORRIFIC customer service and obstinate workers and multitude of *** and lame excuses for why they are...
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#363304
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