Skip to content
  • Login
Sony

Sony

www.sony.com
What is your customer experience with Sony?

Sony Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Sony has 2.2 star rating based on 365 customer reviews. Consumers are mostly dissatisfied.

  • 27% of users would likely recommend Sony to a friend or colleague.

  • Rating Distribution
  • Pros: Great when it worked, I would never suggest sony to anyone, Great when it works.
    Cons: Customer care, Customer service, Customer support.

View full overview ›

Media from reviews

Sony - Broken phone
Sony - I bought a game i cant playSony - To get my account back, I got hackedSony - To get my account back, I got hacked - Image 2Sony - To get my account back, I got hacked - Image 3Sony - My account has been hackedSony - My account has been hacked - Image 2
View all media ›
Show reviews that mention
service customer service account phone customer number sound problem people email
Filter review
Sort by
Ryenn Ixy
map-marker San Antonio, Texas

Can’t log into my PlayStation account

I dont know its hard to get someone on the phone I wish it was easy to get someone on the phone why so hard

View full review
magdy M Oyy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Sony - Broken phone

Screen doesnt work all black when you turn it on the screen is black so it does not open at all so the screen very very black Im not sure what happened and I have warranty. I bought it like six months ago thank you.

View full review

Preferred solution: Full refund

Linnette Tng

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sun Valley, California

Account issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No one even answer my call I can not get a hold of anyone how do o get help no one is picking up the phone

View full review
Adam F Beh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bluetooth headset won't pair

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I got bluetooth headset 3 months ago and they been working fine but Yesterday they wouldn't pair and i don't know what to do

View full review
Mia R Vcc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They unfairly target me and ban me for no reason

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They keep banning me for no reason unfairly targeting my ps4 acc Trial475roundish and they ban people who defend themselves and they done unfair justice to me over the years they have made me lose my ps plus for a year one time I want this fixed I'm unsatisfied with the Sony workers

View full review
Loss:
$100000

Preferred solution: A year of playstation plus and my acc Trial475roundish unbanned right away or I'm gonna sue for millions

User's recommendation: Get Xbox 1 Sony does favorism

Mia R Vcc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Thibodaux, Louisiana

Banned acc Trial475roundish

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Sony has not fixed My problem they ignored my call or didn't call Me back I have had terrible service with them nothing good I have to say about the Sony company after what they did to me over the years they deserve nothing more than a one star and I will find others to give them a one star and make a report on how the sony company treated them to

View full review
Jamarco Gtm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Canandaigua, New York

I’m not happy with Sony at all. I purchased a lot of stuff from you people. It’s the first time you have not stood behind a major problem that I’ve had with us for several years.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

looks like customer service can only tell us whatever you are allowing them to tell us the truth is the company has done a very poor job and supporting me with my TV. I paid a lot of money for it.

I purchased it from Best Buy now I have to pay a lot of money I have someone come out and try to fix the set. Ive had problems with the sound going off and off and on for several years now and now my pictures gone and you wont stand behind it I know this thats out of Morty, but they shouldve been taken care of a long long time ago and it wasnt

View full review
Berthold Fmv
map-marker Windsor, Colorado

Extremely Happy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Fantastic service. The associate was very helpful and got my problem resolved. Thank you very much!!

View full review
Donna R Xox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Bought new Bravia tv same make and model a year ago have not been able to pick up antenea channels my old one does

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Bought new Sony Bravia TV to replace old one which still works but new one has yet to Pick up one single antenea it's been over a year and tv was not cheap.Why do all these companies mess with electronics instead of leaving it alone? I'm Mad tv can only be used for my dvd player vcr also not output outlets like my old one which means I have to disconnect one to use other.Why did they remove outputs? So mad because ordering online can't see what I can hookup to.No more sony for me

View full review
Marry Gmn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, Washington

Getting interruptions while watching a show. Very annoying

Get notified that a new program is on a different channel going to start while watching a different program. Very annoying because sound is muted on the show Im watching

View full review
Sharney J Jam

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They stole my money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
PlayStation - They stole my money

I clicked on this item it did not ask if I wanted to proceed with the payment. It immediately grabbed the money from my account.

I did not use this service, I only clicked on it to see why i was getting a confirmation of this service/purchase, which I do not even know how to use, customer service instantly said no it was streamed but it was one click and they helped themselves to my wallet/ bank account. I've had this system for a very short time. I do not even know the games well, and it should've asked if I'd like to proceed with the payment before they stole my money and I'm very upset that they would take my money just because I couldn't even look.

They did this without asking first for a purchase confirmation, just boom "thank you for your purchase". I found out how to change this issue but they should confirm what you want to buy instead of taking money out of my account instantly then telling you, you streamed it when they know i never used it.

Thanks

View full review
Loss:
$18

Preferred solution: Full refund

User's recommendation: Do Not Provide Playstation with your banking information

Jayden A Pya

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Sony account got taken away bye some body

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

He still has my account my id on the account is SkullKBM i feel upset about losing my account i really need it back because I bought a bunch of games on the account and hes still playing on it I already was trying to contact Sony through there phone number but didnt seem to work out as i thought It did

View full review

Preferred solution: Apology

Anonymous
map-marker Dallas, Texas

Replacement parts

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I was told all the parts I needed were discontinued leaving me to have to get rid of the merchandise also there's no aftermarket parts available for purchase. Can you recommend anywhere in might be able to find the parts I need? Speaker wires and replacement remote for the stereo system

View full review
Kemonte Xhd
map-marker Lafayette, Georgia

Tv goes to goggle play and shuts off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Trying to get help with a Sony TV and it keeps sending me to a PlayStation my TV shuts off after after last update

View full review
Luigi S Ncg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Problems

How do you reach Sony for technic information on the television? You guys are terrible

How do you get any kind of service from Sony?

I cant seem to get anywhere with you guys even when I try to text. Im having a problem with my television with the Ex reality pro this is not a new set.

Its an older set and I cant get it off of my screen. How do you get some help from you

View full review
Kwamie G

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Psn account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

My bank card is attached to my system and my little cousin. He bought 49.99 dollars worth of VC with my card that I did not authorize.

Also I was at work when the purchase was made. The only recent payment Ive done is buying the HOF season pass

View full review
Loss:
$4999

Preferred solution: My account off permanent suspension

About

Related Companies

PlayStation, Game Show Network, Sony Canada, Sony Ericsson, GSN TV

Summary

Sony is a Japanese multinational corporation. It is one of the largest media conglomerates in the world. Sony was founded in 1946 by Masaru Ibuka and his colleague Akio Morita. The company's headquarters is based in Minato, Tokyo, Japan. Sony is one of the leading manufacturers of video, electronics, communications, information technology products as well as video game consoles. The company manufactures goods for the consumer and professional markets. Sony is famous for introducing the world to Betamax videocassette recording format, Walkman brand, Compact Disc or CD format, the MSX, home computer system, Handycam products and the Video8 format, the PlayStation, as well as its recent Blu-ray Disc optical disc format.

Sony reviews and complaints

Sony is ranked 433 out of 4146 in Appliances and Electronics category

Area Served

USA

Payment Methods

MasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article