Sandra L Slp

Replacement part RMT-CF10A

Need another remote or RMT-CF10A. My remote is not turning on my radio or turning it off. Maybe the button is worn out. Can I get a new one. It's a Sony radio cassette remote. 504-352-****
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Pros:
  • Love sony sound

Preferred solution: New remote please

Ezequiel D Ejm

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Verified Buyer

This is my second time being a victim of Fraud under PlayStation Sony!!! 1. It wouldn’t let me remove my card from the Ps store and I got charged $80 for ps plus subscription. I called 9 times!!!

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This is my second time being a victim of Fraud under PlayStation Sony!!! 1. It wouldn’t let me...
This is my second time being a victim of Fraud under PlayStation Sony!!! 1. It wouldn’t... - Image 2
This is my second time being a victim of Fraud under PlayStation Sony!!! 1. It wouldn’t... - Image 3
I called 9 times using multiple numbers that I found and all of them hung up on me due to high volume calls how come I cant enter a waitlist? Ive been calling since 4pm its the middle of the *** day!!! $80 is not a small amount of money and Im BURNING DAYLIGHT OUT HERE!!!
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Loss:
$80
Cons:
  • Do not give the slightest crap about their customers

Preferred solution: Full refund

User's recommendation: Don’t trust PlayStation with you’re card information, they won’t let you remove it if something goes wrong and they also won’t put you on the line with a human.

Charlana G

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PlayStation gift card not working

Sony - PlayStation gift card not working
Sony - PlayStation gift card not working - Image 2
I purchased a $100 PlayStation gift card on 2/2/24, when I entered the pin last night on the PS5 it says already been redeemed? Im the only one who has had access to this card, I have the card and the receipt! How can I get my money back, I have been to Game Stop where I originally purchased the card. They told me to reach out to you! Very aggravating at this point!
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Have a local store policy, I’m out 100 dollars in cash for this!

David P Xqv

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Tv antenna not working

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Sony - Tv antenna not working
Im trying to find out if this Sony TV can get digital stations. The first person I talked to said thought the tv was to old he would not even help me. I called back and got it working with a different customer service person. Both customer service people said they would email me a owners manual neither one did. Broken English on both could barely understand.
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User's recommendation: Don’t buy sony

Nick H Ndk

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Sony is commiting legalized highway robbery

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Sony is commiting legalized highway robbery

Paid 70 dollars on a PlayStation 5 controller. Fast forward to a week ago and the controller is unusable for gaming now due to such aggressive stick drift.

I've owned this controller for less than six months. Took great care of it never dropped it or took my game rage out on it. Not a scratch on the controller anywhere yet it becomes unusable for gaming after less than half a year. This is pathetic and disgraceful on sony's part.

Tried filing a claim on the warranty I got for this controller since the last controller I got with my PS5 also had the same issue after less than a year of casual use. Customer support website tells me to call the support phone number to file my claim.

Called the support number and the automated agent told me to go to the website so I'm left dead in the water. Plenty of children use this gaming console so I can only imagine the irritation they experience from this fiasco as a grown adult.

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Pros:
  • Used to be quality
Cons:
  • Are no longer quality

Preferred solution: A new controller and a warranty for the new controller because I already know the next controller will break too

User's recommendation: Avoid PlayStation 5 at all costs

1 comment
Guest

Don’t you just file the claim online and wait for a response? Dead in the water how?

Calandra P Fds

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My Xbox not working

Sony - My Xbox not working
Sony - My Xbox not working - Image 2
I need a shipping label to resend the PlayStation 5 its saying temporary banned or suspended it will not let him long in or create an account. 318484****
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Cons:
  • Can not get in touch with any one

Preferred solution: Full refund

Abah S Kvv

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Forgot password

Sony - Forgot password
Sony - Forgot password - Image 2
For long now since I no longer know my password, the phone is unavailable to hard reset, so I have tried different methods but to no avail, using the power and volume down button was to no avail, even using a computer software to see if it could be decoded was still to no avail I think it's Sony xz 3, so I sincerely need your help
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Pros:
  • Good camera
Cons:
  • Difficult to hard reset like in my case

Preferred solution: To get into my phone again after a very long time I no longer know the password

Daisy H Fwa

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I called for assistance and was not helped all it did was say it can’t help me with that

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Sony - I called for assistance and was not helped all it did was say it can’t help me with that
I put an order in then created an account but it told me there was an error then I redid it but it told me I had account but it doesn't have the password I put in nor the birth date I called to get some assistance didnt help I ordered headphones and wont be able to receive the shipping information due to the mess
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Loss:
$106
Pros:
  • Great quality
  • I love the style of headphones
  • Unique items
Cons:
  • Customer service sucks it could not even help me it was a robot

Preferred solution: The shipping information of the headphones I ordered

Lex S Juu

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Cant get into my account

Sony - Cant get into my account
Sony - Cant get into my account - Image 2
So i was trying to get my email change. But i got logout and now i cant play on my playstation so please help me!!
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Preferred solution: To login into my account

William J Giq

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Verified Buyer

Locked out of my account

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Sony - Locked out of my account
My 5yr brought $200 worth of Robloxs via my cash app. I Disputed the purchase with cash app to wake up and now Im banned from my Sony account. The purchase was an accident and I still have the item(20,000 Roblox currency) to be refunded. Please help me.
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Loss:
$214
Pros:
  • Great gaming system
Cons:
  • Careless

Preferred solution: My account unbanned

User's recommendation: Keep your account locked and safe

Paul L Itt

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Verified Buyer

TV turns on after I turn it off

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Sony - TV turns on after I turn it off
Sony - TV turns on after I turn it off - Image 2
Sony - TV turns on after I turn it off - Image 3
Once I turn off my TV 10 seconds later, it comes back on. I replace all Cable, connections, and remote control and it still happens. What do you suggest?
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Preferred solution: Solution for the problem, are a new TV

William D Fxf

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Verified Reviewer

Account phone number change

Sony - Account phone number change
I've changed my phone number because someone hacked in my account on my phone with an iPhone 14. I have an android
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Preferred solution: Update on my account

Rakeel R

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Verified Reviewer

I was fasley suspended for no reason

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Sony - I was fasley suspended for no reason
Sony - I was fasley suspended for no reason - Image 2
Updated by user Nov 29, 2023

I just want my account back I did nothing wrong!!!! I was harassed!!!

That's why I was reporting him !! I sent the screen shots over !

I did nothing wrong !!! I was a victim of online harassment!!!

Original review Nov 29, 2023
I was in the middle of a game and this guy I used to play with kept writing me Hateful messages because I don't play wit him anymore so I reported him but then then made another account so he can keep writing me !! So I guess did the same and reported me !

I did nothing wrong at all ! All I did was report him so he can leave me alone and now I'm getting Punished for reporting him !! That's not write I was being harassed! I just want my account back I did nothing wrong !!!

I sent you guys his psn name.

I didn't get a chance to screen shot what he was saying to me on his other page but it was very hateful I was being harassed !!! I did nothing wrong !!!
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Pros:
  • Love the products
Cons:
  • Suspended for no reason

Preferred solution: Price reduction

Anonymous
map-marker Cincinnati, Ohio

Pboggs787@***.com

Sony - Pboggs787@***.com
My PS5 was stolen I need a track my stolen PS5 I would like to track my stolen PS5 it got stolen on a Sunday of this week and cannot seem to find somebody walked in my house and took it I just didn't know what for me to do my IP address and all that information like that I would appreciate if you would get back with me on there thank you
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Parker O Iqa

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Verified Buyer
| map-marker Findlay, Ohio

Refund a game

Sony - Refund a game
I accidentally bought a game and now I do not want it I thought I bought a different game not looking at the game of life and its $42.69 so I want my money back and I do not want this game anymore so I want yall to give me my money back I just want to buy a different game so if you cant transact it back to my card thats fine I just need it in my PS4 wallet I really need you guys to give me my game back because this game is horrible. I have not played it yet. All I know is my friends have played it and said its horrible I do not want this game. Please return it .
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Josh H Nbf

Broken controller

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Sony - Broken controller
Rb bumper on back of DualSense edge controller broke after 3 weeks. Almost impossible to get ahold of Sony! No email responses. Their website sucks. For a $200 controller I'd expect better. Also if you go on Reddit hundreds of people are having the same exact problem and Sony hasn't resolved.
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Preferred solution: New replacement

User's recommendation: Don't buy until Sony amends the problem and sends all consumers replacement parts

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