Sony Reviews

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Product service

Sony - Product service
Sony - Product service
Last week I submitted a repair request for my ps4. A few days later Sony sent me a box and I shipped my console back. I recieved an email update that the console had arrived. As of friday 11/6, I got a second update (from sony) stating the console had been repaired and that it is on its way back to me. so far so good! The second update from sony on the 6th also had a tracking number included. When I clicked the link, the tracker had a delivery date of Monday 11/9 by the end of the day. When I got home from work today on 11/9 here was no package, so I figured I was early. I then checked the email from sony so I could follow the tracking number. This time the tracker read, Pending ), with no delivery date. I thought that was odd so I tried calling customer service, only to find out there is not one available agent to talk to in the whole United States of America. I find that a company as large as sony does not have one single available agent to talk to. Every phone line I tried was an automated voice with no way of reaching a representative. I called FedEx and without any delay I talked directly with a agent. They said that the package was never given to them from sony. I told them as of friday 11/6 I got an update stating the package has been shipped. They said no, it is still with sony. So what's the status of my ps4 console?? So please contact me back so we can resolve this issue.

User's recommendation: All depends how this issue gets resolved.

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ID
#2274586 Review #2274586 is a subjective opinion of poster.
Product
Sony Playstation 4 Video Game Console
Preferred solution
Let the company propose a solution
New Reviewer

Tv steaming

Im getting a digital set up signal type digital auto tuning in manual 20 are on the page where I am supposed to be able to sign into DIRECTV

User's recommendation: My TV is brand new and not work TV not working.

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ID
#3263433 Review #3263433 is a subjective opinion of poster.
Location
Eagan, Minnesota
Pros
  • Great when it worked
  • Quality
  • I want to speak to customers service
Preferred solution
It would be great to just get this repaired I think it’s a software issue
New Reviewer

I need help

Iam still on hold after an hour you suck ¡!!!!!!!!!!!!!!!!!!!!!!!!! ¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!
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ID
#3256504 Review #3256504 is a subjective opinion of poster.
Location
Brecksville, Ohio
New Reviewer
I was bought a controller in August as a gift, by the end of September the controllers left Analog stick started going wild and unresponsive, then the controller became unresponsive, wouldn't charge and wouldn't connect to anything.Ive been trying to contact Sony when...
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ID
#3246715 Review #3246715 is a subjective opinion of poster.
Location
Manchester, England
Loss
$130
Preferred solution
Deliver product or service ordered

Unit DVD player not working

Call me. My case number is 0755****! My name is Debra Ponkey. My cell is 313-333-****. My DVD player is not working! Only 2 months old. I am very upset and cannot get thru to you by phone. Call me asap! I spoke to Jason on January 4th and sent you a copy of my bill for DVD player.
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ID
#3246660 Review #3246660 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Account banned for somthing I didn't do

Once playstation bans your account you are unable to talk to anyone about issue or to recover your account they tell you they will review and get back to you in 1-3 days but they do not. It is almost impossible to get in touch with them.
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ID
#3236736 Review #3236736 is a subjective opinion of poster.
Location
Reno, Nevada
Loss
$500
Preferred solution
Speak to a live person.
New Reviewer

Need psn password changed

Haven't got in contact with anyone to fix my problem I've sent the reset email to my account 100 times an still haven't received the email to reset my psn account
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ID
#3235216 Review #3235216 is a subjective opinion of poster.
Location
Durham, North Carolina
New Reviewer

False advertising

I have a pair of Sony headphones and the earphones they both say that they take a type c charging wire but that's not true a normal type c will not fit it's too big they look like the same but they're not the same so it's not a type-c you cheap scamming *** should be sued a couple million dollars I'm going to file a complaint with the state attorney general and the federal and anyone else that I can reach so have a nice day cheap they are lying *** don't buy bastards

User's recommendation: They are cheap scum.dont buy!!

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ID
#3230266 Review #3230266 is a subjective opinion of poster.
Location
Mount Vernon, Ohio
Loss
$300
Preferred solution
How about the truth$3003
New Reviewer
Terrible experience/will never buy Sony again
Purchased a very expensive pair of Sony "refurbished" headphones for my son a few months ago from a trusted, well reviewed vendor. A month or so later my son was complaining about his ear having pressure and a popping noise. Long story short, after visit to ear Dr etc,...
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ID
#3229951 Review #3229951 is a subjective opinion of poster.
Pros
  • Used to be a great company
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

I put my ps plus card on app and want it on my console

I thought my PlayStation plus card would go onto my console and the PlayStation app.please fix it for me.
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ID
#3228420 Review #3228420 is a subjective opinion of poster.
Location
Hays, Kansas
Loss
$60
Preferred solution
Full refund

Didn’t get my refund

I tried calling you guys multiple times to get a refund and you guys made it so hard for me to do it so I just gave up. You guys are scammers
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ID
#3226205 Review #3226205 is a subjective opinion of poster.
Location
Bloomington, Illinois

Recover PlayStation account

Can't access PlayStation account it says my sign in ID was changed how to I fix it please let me know so I don't have to start all over again
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ID
#3222186 Review #3222186 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Recover PlayStation account

Ive been trying to get my account back with all my PlayStation 4 game and can't remember my password and it says my sign in id was changed and I can't remember it the last one I used it npound2690@***.com but it's not working please help me get it back
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ID
#3222097 Review #3222097 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Locked out of PlayStation neteork

I still can't get into my account the double v2 keeps me locked I can not contact anyone from Sony to help its been like this for weeks
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ID
#3221915 Review #3221915 is a subjective opinion of poster.
Location
Chemnitz, Saxony

I can’t get my ps4 account back one of my family’s friends went on my account to play something and I come back home and my accounts suspended I don’t even know what to do

Its saying that I need to buy my account and wont let my buy it because its saying my info is wrong when its not

User's recommendation: Make stuff more easier to find rather then making it difficult to get your account back.

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ID
#3209784 Review #3209784 is a subjective opinion of poster.
Location
Naples, Florida
Pros
  • Games are great
Cons
  • Warranty policy
New Reviewer

Issues w sony 4k TV

Sony TV Contentiously Shuts Off. Even After Reprogramming The Settings To Do Otherwise. Possibly A Programming Glutz.
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ID
#3207295 Review #3207295 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Let the company propose a solution

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