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Sony - Product service
Sony - Product service
Last week I submitted a repair request for my ps4. A few days later Sony sent me a box and I shipped my console back. I recieved an email update that the console had arrived. As of friday 11/6, I got a second update (from sony) stating the console had been repaired and...
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ID
#2274586 Review #2274586 is a subjective opinion of poster.
Product
Sony Playstation 4 Video Game Console
Preferred solution
Let the company propose a solution

BANNED FOR CHARGEBACK WHAT IS THIS

EXACTLY HOW I FEEL MY SON WAS BANNED FOR EVER AND IT SAYS BECAUSE OF CHARGEBACK! WHAT THE HECK WOULD A 12 YEAR OLD HAVE ACCESS TO A BANK ACCOUNT? HE DOES NOT OR IS THIS WHAT THIS EVEN MEANS? I AM SO MAD ABOUT THIS SITUATIUON BECAUSE I PAID ALOT OF MONEY FOR IT AND I AM ALWAYS GIVING MONEY TO HIM SO HE CAN AT LEAST ENJOY SOMETHING ON THIS QUARANTINE CRAP. COME ON PLAYSTATION AND WHAT IS EVEN MORE ANNOYING IS THEY DO NOT ANSWER THE PHONE CALLS OR YOUR ON HOLD THEN HUNG UP ON! HOW DO I FIX THIS???
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ID
#2434629 Review #2434629 is a subjective opinion of poster.
Preferred solution
I WOULD LIKE BANNED LIFTED

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Dear Sony My name is Eric. I am an avid Sony products enthusiast and supporter for over 30 years. I have owned Sony Trinitron TV's, ES standard Audio Video equipment, sony speakers and cameras. I am also the proud owner of the original Sony playstation and every...
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ID
#2424927 Review #2424927 is a subjective opinion of poster.
Product
Playstation Website
Pros
  • Great gaming system
Cons
  • Extremely poor customer support
Preferred solution
Recover my PSN account

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Verified Reviewer
I was followed by four white peoples. I am black. Was in a guild with these people of 500 people. So I do not know them. Only had to add one of whom use to be the second person in leadership of this guild. So this was why he was in my friends list. Had left this guild....
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ID
#2413516 Review #2413516 is a subjective opinion of poster.
Pros
  • Service they provide
Preferred solution
Speak to a department supervisor about how I can be harassed by four white peoples. Then have my account suspended for defending myself from days harassment. And they are not suspended fur their actions?

Unauthorized charges

U guys charge my card 9times for 59.99 my bank told me to call u guys to fix the problem please give me a call back 812-767-**** thanks
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ID
#2406249 Review #2406249 is a subjective opinion of poster.
Preferred solution
Full refund

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Change my number to my 2 step verification

They keep hanging up I'mnt real person and want help getting to my playstation4 account and imnt getting my two verification at all and check number on file phone number
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ID
#2402964 Review #2402964 is a subjective opinion of poster.
Location
Rochester, New York

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I need help with my ps4 account and i wont help today

I won't a phone call today I have tried 20 numbers, and they don't work my phone number is 506-253-****

User's recommendation: I would not recommend i have been trying to reach you guys for a week know and no one answers.

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ID
#2402888 Review #2402888 is a subjective opinion of poster.
Location
Edmundston, New Brunswick

TERRIBLE CUSTOMER SERVICE

I called long distance to speak to a Sony customer rep only to be disconnected not once, twice but three times!! Get your act together Sony your customer service is terrible beyond words!! Wait times are ridiculous and in the end nothing got accomplished!! Wow great job!!
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ID
#2398309 Review #2398309 is a subjective opinion of poster.
Pros
  • Good item when working
Cons
  • Terrible customer service
Preferred solution
For someone to actually assist me with troubleshooting issues
My sons Ps account was locked over what PS describes as a disputed charge. We have only used one card recently and the issuer confirmed to me that there was no disputed charge on my account. PS kept the money we paid, locked the account, and now says we owe some random...
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ID
#2397192 Review #2397192 is a subjective opinion of poster.
Loss
$25
Preferred solution
Let the company propose a solution

Refund

Online was very incapable of understanding my last name. Please call me at 121******** I put at least five efforts over the phone please just address a refund for pga tour 2019 I already have a hard copy and have downloaded 3021
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ID
#2394304 Review #2394304 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

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For NBA 2K 21 how do you use the coins card card

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Sony Questions

Im getting banned for no reason

I didn't remember that my son was using my debit card to pay for is playing system and he go banned from it what could i do to take im of being banned from is account is user name is yOuRmOmAsPiPi please give me a call at 818-855-**** so we could fix this problem please he has invested lost of money thank you. Hope to hear from you soon Isabel Gutierrez
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2 comments
#1983776

You disputed a charge. That is why it is banned.

You will have to deal with calling Sony and pay the money back. The problem is it is hard to get thru right now with the Pandemic.

#1970590

Hello

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ID
#2371037 Review #2371037 is a subjective opinion of poster.
Purchased a game for play station 4. Went on line to companys website. It requires you to sign up with your information. Did not realize it would use that info to create an account for the game!!!! Im the purchasing party. NO WHERE DID IT SAY THE INFORMATION YOUR...
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ID
#2354379 Review #2354379 is a subjective opinion of poster.
Location
Portland, Oregon

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Bought a CHRISTMAS GIFT on line on DECEMBER 10th. I purchased digital. Found out wrong format. Was told too late!!!!!!

Sony - Bought a CHRISTMAS GIFT on line on DECEMBER 10th. I purchased digital. Found out wrong format. Was told too late!!!!!!
Spoke to CUSTOMER SERVICE they said too late for refund!!!!!

User's recommendation: Do purchase anything from SONY.

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ID
#2353071 Review #2353071 is a subjective opinion of poster.
Product
Sony Playstation 4 Video Game Console
Loss
$90
Preferred solution
Full refund

No way to contact customer service for support.

Sony Blu-ray player will not open or power off. When unplugged and replugged, power light remains on and player is frozen. Sony phone number only directs callers to their website. On their website, the email form does not work, and no one answers their chat. I called other Sony phone numbers, all of which led me back to the non-functional website. This has been going on for about 6 months. The Blu-ray player is still under warranty and I haven't even been able to use it.

User's recommendation: Buyer beware, and NEVER BUY SONY !!!

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ID
#2350966 Review #2350966 is a subjective opinion of poster.
Location
Elgin, Illinois

Update gone WRONG

I am old and do not have a mobile device to connect with my TV and The update page has no back button. I cannot get back to television.
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ID
#2350865 Review #2350865 is a subjective opinion of poster.
Preferred solution
Get me back to television

Visual yes. Audio is not working

Above. Spectrum is my supplier with black box I also have a Bluetooth transmitter for hearing aids did have Audio (speakers) & plugged in my Bluetooth transmitter in audio(earphone) & Bluetooth worked fine but lost speakers. A spectrum technician polled this plug and speakers turned on. Then connected Bluetooth directly from spectrums black box and it worked fine, but no audio from speakers. Please help me. 972 842 ****. Thank you
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ID
#2344191 Review #2344191 is a subjective opinion of poster.