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Sony will NOT honor their own warranty
Sony will NOT honor their own warranty
Sony will NOT honor their own warranty
My sony experia xa1 ultra stopped charging after 4 months. Finally at 5 months I contacted sony they sent a fedex label the phone was sent back to sony for repair. After 3 weeks of waiting. Sony said I voided the warranty by sending a phone that has a cracked screen...
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1.4
#1302241
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Sony - Don't Stand Behind Their Warantee

Sony - Don't Stand Behind Their Warantee
Sony DOES NOT stand behind their warrantees. I bought a $700 tv less than 1 year ago and it is developing spots. They said it was caused by something impacting & damaging screen & ISN'T COVERED. Their solution? Wipe it w/ a T-Shirt! They also gave me a "discount offer;" they told me I could buy a new TV from them for $600! I will never buy anything from Sony again.
1.7
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
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#1298986
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Sony - Someone booted me offline

I was flying around in a jet playing the game like anybody would you know killing other online gamers in grand theft auto and this guy got really mad and booted me and I find it messed up that y’all dont answer the phone when this type of *** happens to innocent players
#1323773
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Sony - Refund of purchase

Made a mistake and bought madden 19 twice I just want to get refund
#1326074
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Sony - I don't know how

Somehow i sign out of playstation network while playimg a game
#1315577
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$2000 tv 3 months out of extended warranty, TV is 2.25 years old. Had red blinking light error 6 times. Technician came out replaced main board twice still problems. Parts from Encompiss (sony authorized parts dealer) are junk; company is confused and they send out bad...
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Anonymous
Fancyflyingsquirrel

Replaced power board was another defective product from encompass didint even get board to power up at all. Old board powers to 6 led new board did nothing. Sony is a joke so ...

Anonymous
Deepak

Ann having the same issue. Will follow up with Sony Customerservice tomorrow morning.

1.2
#1270931
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Sony - Cant log into psn

I think my account was ***
#1292451
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Sony - Terrible. Can’t get help to reset password on ps4.

Trying to reset password to login on new ps4. The support is no help. The info online does not give me the correct options that is on my ps4. Latest console. Trying for 4 days to let my grandson play his birthday present. So frustrating.
1.6
Details
Customer service
Price Affordability
Style and Design
Value for money
Website
#1289568
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Wish I could leave less than a star. WORST customer service I have ever received. They had my phone for nearly 3 weeks, I kept calling every few days asking what was going on and was told by 2 separate people that 'my phone was being looked at, they had identified the...
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1.0
I liked
  • I would never suggest sony to anyone
I didn't like
  • Warranty policy
  • Service
  • Customer support
#1258746
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Sony - Not Pissed at All

Im very pleased with your staff in working with me regarding my Sony 4k player. Their response was immediate and supportive. Im looking forward to receiving my replacement. Thanks so much. R. Savage
#1301769
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