Paul R Swj

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Verified Reviewer

I can't get into my old account

I can't recover my old account as I've forgotten the information I used to set it up originally, I believe my name on there was either paulrare or heavythunda my email was paul77@***.co.uk I've tried going down the reset route but can't access this.
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Preferred solution: my old account back up and running

Theresa C Waw

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Verified Reviewer
| map-marker Candler, North Carolina

Support

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After 3 phone calls and several hours on the phone with three two disconnected calls, my sound bar still doesnt work. It was determined that the sound bar was defective. Could not get in touch with anyone to offer a resolution for me.
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User's recommendation: Don’t buy Sony products. Once you take it home you are stuck with it regardless of it being under warranty.

Radwan H Ktk

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Verified Buyer

They’re doing great and they didn’t fix the problem. The design was wrong. Good

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Sony - They’re doing great and they didn’t fix the problem. The design was wrong. Good
Sony - They’re doing great and they didn’t fix the problem. The design was wrong. Good - Image 2
They not even answer the phone I will contact him with him almost 3 weeks they fix my problem Salesman told me its a good TV. Its hard and good picture and you have one year warranty.
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Loss:
$900
Pros:
  • T v
Cons:
  • Call me

Preferred solution: Deliver product or service ordered

User's recommendation: Tv

Erwyn S Tqb

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Verified Reviewer

Tv sucks

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Don't buy Sony! Pairing remotes problem. NO HELP FROM YOUR FIRST LEVEL MONKEYS! SAMSUNG, HERE WE come. Bye, bye sony! CUSTOMER SERVICE SUCKS!!
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Loss:
$1900
Cons:
  • Customer service is bad

Preferred solution: Apology

User's recommendation: Don't buy sony

Jeremy M Xsm

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Verified Reviewer
| map-marker Dracut, Massachusetts

2 verification

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Hi My name is Jeremy Martinez I have a ps5 account, but I can't log in. I don't longer have access to the mobile phone associated with this account, nor the back up codes to sign in. My account info. provided below. Online ID Jay_theMaster35 email: miguelfig13@***.com PS5 console serial # K32701BE21028****. Please provide info. regarding this issues. Thank You
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Kyle W Bde

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Verified Reviewer

2 step verification codes

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I got logged out of my account on PS5 I'm just trying to get the verification codes please can u help
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User's recommendation: Anyone

John A Tct

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Verified Reviewer
| map-marker Jonesboro, Georgia

Ps vita slim console activation

Keep getting errors code E-801****b can reset activation please just this one time courtesy uh?? I can't not get in my new system at all too need help thanks ok
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Marcus F Sgj

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Verified Reviewer
| map-marker Southaven, Mississippi

Not satisfied

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Sony - Not satisfied
I forgot my pin and I cant get in and you guys cant get me to help me or I cant get nobody answer the phone
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Marty F Fel

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Verified Reviewer

MHC-C33

Hi. I have a Sony MHC-C33 Mini Hi-Fi Component System. I hadn't used it for several years, and now the radio works fine, but the CD just shows Initializing and won't do anything else and cassette player doesn't work. Can you please help me with this? Plus, I think I have several CDs in it, but I'd love it if you could help me getting it going again. Thank you. Marty
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Cons:
  • Never responded to my question about a problem

Preferred solution: An answer to my question about a problem with my Sony product.

User's recommendation: I am disappointed to report that nobody from Sony responded to my request for help from them with my problem.

Resolved
Vinson C Ozp

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Verified Reviewer

Resolved: PSN suspension appeal

Updated by user Feb 13, 2024

Company fixed the issue and I have been provided with apology. They said that if i pay $56.35 from this Chargeback, then my account will be restored and can be usable again.So glad to hear that from them because i'm getting a PS5 soon and will be using my account again.Have too much invested into it to let it go!

Original review Jan 29, 2024
My account was suspended over this so-called "Chargeback" that i never did just when i migrating from PS4 TO PS5 and i'm heated right now! i made purchases that i had no problem with and they suspend my account for this stupid reason and filed an appeal to reinstate my account ove this false accusation!
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Pros:
  • Deliver a great console and games
Cons:
  • Horrendous at solving issues

Preferred solution: To restore my PSN account over a false accusation of a account suspended for a chargeback

Gerard G Bso

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Verified Reviewer

TV setup

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Smart TV is not smart enough to add Disney+ or Paramount + in settings. Search function sucks and customer service is non-existent.
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Pros:
  • Sturdy products
Cons:
  • No foresight

Preferred solution: Some *** help

User's recommendation: Don’t buy a Sony - they suck now.

Lamiah Sxm

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Verified Buyer
| map-marker Columbus, Ohio

Sharing

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24/6 nine I mean 7 /24 customer support Service not home for ps5 code in the Ps5 two verification process makes playstion no?
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User's recommendation: Vote for me

Jamie M Fap

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Verified Reviewer

GIVE ME A PERSON TO TALK TO!!!!!

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My husband and I love our PlayStations we have every model made. With that being said I'm so sick and tired of their customer support!

I cannot access my two step verification because I have a new phone and number, we have gone round and round with PlayStation chat, changed password, all of it. They give you online chat bots to talk to, no help there! I keep getting kicked off the chat after waiting from being 280 person in line. JUST GIVE ME A PERSON TO PHYSICALLY TALK TO!!!

When we can find a phone number to try and resolve this issue, it ALWAYS says that their call volume is too high and that everything needs to be done on line with, you guessed it a chat bot. I WOULD LOVE TO GET THIS FIXED ASAP!!!

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Pros:
  • We love the play station systems we have every one
Cons:
  • No customer services that give you an actual live person

Preferred solution: My account accessed!

Nathan H Ncq

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Verified Reviewer

Cancel my online subscription

I was unrightfully banned and I do now want to give you guys another dime, I want my subscription cancelled NOW. The fact that this is so hard to do should be illegal. Ive contacted anyone I can and have been ignored, Ive given all my info even the ps4 model number and have gotten ZERO help. Cancel now please. Waited 2 hours on the phone to get HUNG UP ON.
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Loss:
$30
Cons:
  • Full of lies

Preferred solution: Apology

laken t Kae

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Verified Reviewer

Locked out of psn account

Sony - Locked out of psn account
Im locked out of my account and when I try to reset my password they don't send the link to help me change it, and when the link appears I put in my birthdate, and it says Password reset request has expired Could you guys help me with this?
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Preferred solution: My psn account unlocked