Sony Reviews

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New Reviewer

I got hacked

I tried signing in I tried making a new account tried moving my internet closer nothing worked so I believe I got hacked and it said that I got banned until the 11th at 10:44 but I waited for that long and still nothing has happened

User's recommendation: They won't answer.

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ID
#3150425 Review #3150425 is a subjective opinion of poster.
Location
Trevor, Wisconsin
New Reviewer

PS five account got banned for no reason

Sony - PS five account got banned for no reason
Sony - PS five account got banned for no reason
Trying to go on the PS five account and I didnt work can you help me please because I really need this account I spent a lot of money on it and I need so bad so can you please get it back Elise can I have a refund but if I if you can I need the account back because I have no other account I can use that one and its not only him or nothing on it so I need my old account back so if you could get it back for me that be great OK just get try to get back because I really really really really need it so please get it backwards
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ID
#3134669 Review #3134669 is a subjective opinion of poster.
Loss
$40
Preferred solution
Deliver product or service ordered

TV Remote Issue

Volume on remote didnt work when I tried to reduce the volume. Called Customer Service and issue was quickly fixed. Kudos to key who helped me.

User's recommendation: Fixed the issue in the first try. Happy that I didn’t have to spend hours in the phone.

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ID
#3130658 Review #3130658 is a subjective opinion of poster.
Location
Mclean, Virginia
New Reviewer

Trying to recover my account

Sony - Trying to recover my account
My account got banned for something I didnt do and while trying to recover it it keeps saying wrong signin Id although all the information I typed is right, also cant get a support Id number either because of that reason.

User's recommendation: Try to talk to a live agent.

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ID
#3129590 Review #3129590 is a subjective opinion of poster.
Cons
  • Horrible customer service
Loss
$71
Preferred solution
I would like to get my account back! This is ridiculous.

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Verified Reviewer
New Reviewer

Issue with purchase

I I purchase a Playstation video game fifa22 for ps4 on klarna app I never got information about that
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ID
#3111307 Review #3111307 is a subjective opinion of poster.
Location
The Bronx, New York
New Reviewer

Hopeless service

I have been trying to approach SONY site , writing complaint, calling toll free number, contacting service centre to get speakers for my TV that are to be replaced for model no. BRAVIA EX-52/40 , but none of these approaches are working.

User's recommendation: Please buy a product only if there is a local service centre.

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ID
#3109173 Review #3109173 is a subjective opinion of poster.
Location
Dehradun, Uttarakhand
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Horrible customer service

Ive been calling for days to see if anyone can help me change the number to my account that is connected with the 2 step verification due to the fact I no longer have that phone. No ones helped me and I dont have access to my account. Sony is charging me every month for my subscriptions that I dont have access to. I just want my number changed to my current number and to remove the 2 step verification. Please call or email at 240802**** Jennifermwembo@***.com
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1 comment
#2098750

This is same problem

ID
#3107854 Review #3107854 is a subjective opinion of poster.
Location
Germantown, Maryland
Pros
  • Games are great
  • Great when it worked
Cons
  • Arrogant unhelpful customer service unwilling to lift a finger
  • Service phone access
Loss
$20
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need a repair

My port has a short in it and I got no help from anyone. No one would even answer the phone. Someone needs to answer the phone
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ID
#3102455 Review #3102455 is a subjective opinion of poster.
Location
Des Moines, Iowa
Pros
  • Loves it
Cons
  • Quality of product
Preferred solution
I want my laptop fixed and want to buy the battery for it.
New Reviewer

False suspension

I was being hit on. When I left a message saying I'm not a *** please sending party invites talk to me in game chat my account was suspended Sony supports sexual harassment if I say I'm not please stop to a person u get suspended

User's recommendation: Take it deal with it.

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ID
#3101981 Review #3101981 is a subjective opinion of poster.
Location
Portland, Oregon
Pros
  • Great when it worked
Loss
$1800
Preferred solution
Let the company propose a solution

Old email samg8527@***.com password

Want is my password for samg8527@***.com or can put new email and cap my account Please help Hahahxhshzhhshzhshjanzjzjznznbzj

User's recommendation: Need my password for samg8527@***.com but cap my account or can us new email cap account.

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ID
#3099297 Review #3099297 is a subjective opinion of poster.
Location
Lewiston, Maine
Loss
$36
Preferred solution
Full refund
New Reviewer

Refunds

It was a issue checking out 2k22 when It first came out I purchased deathloop yesterday and somehow 2k22 was in my cart I only wanted deathloop
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ID
#3089263 Review #3089263 is a subjective opinion of poster.
Location
Springfield, Tennessee
Loss
$70
Preferred solution
Full refund
New Reviewer

Replace other sony product

Bass is not good of ordered product & Driver are average. But all over product are best for sound quality
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ID
#3085414 Review #3085414 is a subjective opinion of poster.
Preferred solution
Replace with WH-XB900N
New Reviewer

Forgot password

I talked to a operator there who found my information for my log in on ps but she didnt want to give me the password she was rude. And disrespectful and hung up in my face. And I will be contacting Sony corporation office Monday
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ID
#3083828 Review #3083828 is a subjective opinion of poster.
Location
Oakland, California
Pros
  • Loves it
  • User-friendly
  • Entertainmant value
Cons
  • Customer service
  • Customer support
  • Unwillingness to follow through on guarantee
Preferred solution
My password to log in
New Reviewer

Because no one answered

Sony - Because no one answered
Sony - Because no one answered
I have been waiting for 10 minutes and no answer and their is no support on what I should do or a number too call

User's recommendation: Just don’t.

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ID
#3076370 Review #3076370 is a subjective opinion of poster.
Cons
  • Service
Preferred solution
Apology
New Reviewer

PlayStation gift card doesn't work

Sony - PlayStation gift card doesn't work
I purchased a gift card for 50.00 at Walmart for my nephew. I tried entering the code on the back when we got home and kept getting invalid entry or error.
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ID
#3075371 Review #3075371 is a subjective opinion of poster.
Location
Memphis, Tennessee
Cons
  • Customer care
Loss
$50
Preferred solution
Full refund