My 10 year grandson ask me if he could purchase an upgrade or his system which was $20 & I agree. I received an email stated three debits of $20 were processed for the same item.
I immediately called your customer service department and requested a refund I was reassured that the refund will take place in a few days. Well the refund never took place, I called your customer number & was told the refund has been declined, I asked to speak to a supervisor and again I was told there was nothing that could be done. I asked him to escalated since the situation since he could not resolve and he refused.
I do not have a problem paying for something I requested, however when my 10 year old grandson makes a mistake and I am taking advantage of and your customer service department supervisor refuses to resolve the matter or escalate. I felt it was time to escalate the situation hopefully it can be resolved.
This reviewer shared experience about problems with payment and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Sony. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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