Sony CUSTOMER SERVICE SUCKS AND I WAS RECENTLY THREATENED BY A CUSTOMER SERVICE REPRESENTAIVE WITH A
SONY CUSTOMER SERVICE SUCKS AND I WAS RECENTLY THREATENED BY A CUSTOMER SERVICE REPRESENTAIVE WITH A LAW SUITE IF I WENT PUBLIC WITH THIS COMPLAINT. SO SONY LETS SEE IF YOU HAVE THE BALLS TO CARRY THRU ON YOUR REPS THREAT.
I purchased a Sony KDS-60AL120 three years ago that has required 3 projection bulbs in less than 3 years to be replace and now the optical block is going bad. The optical block cost $1,500 dollars and Sony is aware of the problem and recently lost a class action law suite pertaining to the optical block failure and is now offering 2 replacement television sets to consumers that own televisions with optical block failures. The consumers that have accepted this offer from Sony are rating these replacement television sets as being of a very poor quality for various reasons.
After several hours dealing with Sony customer service representatives I was threatened with legal action by Liz employee number C1LB on 1/5/2011 to stop me from going public with the fact that Sony knows they have a problem and that their customer service is the worse of the worst.
So Sony have at it and let's just see who wins.
The Sony national customer service office is located in Ft Meyers Florida and the phone number is 1-800-554-6908 but don't be surprised if you're transferred to Manila Philippines. Anytime you call the priority support number at 239-768-7606 your calling the Philippines.
The Sony Executive Offices are located at 550 Madison Ave New York NY and the phone number is 212-833-6800. Howard Stringer the CEO of Sony is sheltered from the public but I'm still tracking down where he lives in New York and his personal address to make public.
Nicole Seligman Executive Vice President is also general council for Sony her extension is 43 and her administrative assistant would not even provide her name and never called me back as she said she would.
Robert Wiesenthal is the Group Executive and his extension is 7750,
his administrative assistant is Cathy and she took all the info and never called me back as she started she would. I had to run a game with the receptionist in order to get the extension number of the above individuals because they will not put you thru to these individuals otherwise.
The best thing I can advise anyone is DO NOT BUY SONY PRODUCTS because their customer service is the worst or the worst and I have the facts to prove it.