Sony Wireless Headphones Model#MDR-XB950BT DEFECTIVE!

8 of 349 Sony reviews

I received these headphones as a Christmas gift on 12/25/2015.On 5/25/2016 I called Sony to try to get the right head phone repaired.

I was informed that they are only under warranty from Sony for 90 days, but my warranty that came with the headphones CLEARLY states that parts are covered for ONE YEAR. After searching online I discovered that this has happened to a lot of people. These headphones are being sold with defective, cheap material that breaks on the right side for every consumer that has complained. AVOID SONY HEADPHONES!!!

They are too expensive to break so easily and Sony WILL NOT honor your warranty when they do!I WILL NEVER BUY ANOTHER SONY PRODUCT AGAIN!

This review is a subjective opinion of a user.
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  • What I liked
    • I would never suggest sony to anyone
  • What I disliked
    • Very bad experience i would never suggest sony to anyone
    • Warranty policy
    • Poor customer service
    • Cheap materials that break easily
    • Too expensive will never buy from sony again

Reason of review:
Damaged or defective
Preferred solution:
Deliver product or service ordered
Monetary loss:
$130
Product or service
Sony Wireless Sans Fil Headphones Mdr Xb950Bt
Review category
Appliances and Electronics
review #852131

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