i purchased a very expense tv from sony about 2 years ago. about 2 weeks ago the tv stopped working.
i called customer service for them to tell me the tv is out of the manufacturers warranty. so i decided tk complin to theor facebook page. inmediately someone contacted me and asked for me to stop pistingnon theor page and that they would resolve the issue for me. i was then contacted by their "escalation team" who ran a test on my tv and found that their was a defective part.
they then put me in contact with the department that was in charge of dispatching someone to my home with the part, free of charge.
a few days later i got an email from thar departmebt saying they would not fix the tv and that they will stand behind their original warranty. i have proof of the message saying the would resolve the issue for me.
Product or Service Mentioned: Sony Xbr-65x900a Tv.
Reason of review: Warranty issue.