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3 Walkmans broke in 3 years-will not refund even though offered refund before.I purchased Sony Walkman NWZ-S545 in April 2011.

Withn 6 months, unit broke. I returned it for a new device. They sent me a device with half the storage capacity. They replaced it with a refurbished unit that broke.

I asked for a new one. They sent me a new one in May 2011. Within a year, it stopped working again. I called and they offered me a refund.

A few days later, it started working. That was May or June. Now, it is not working again. It will not charge.

I called to ask for the refund they offered be a few months ago, but they will not give it to me. The customer service agent did not give me a reference number. Sony conveniently cannot locate prior calls without a reference number. I want the refund that was offered to me.

Customer relations told me they could not escalate my call to a higher tier.They also told me they have no contact information for their corporate office.

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Anonymous
#537904

Good afternoon Sony Stinks,

This is Pat Kennedy with the Sony Support USA Team.

I am very sorry to hear about the issues that you are having with your Walkman.

If you email us at Sonylistens@am.sony.com we will be more than happy to try and help resolve the issues that you are having. In your email be sure to include a brief description of the issues you are having, and your contact information.

Please refer to Event ID# E55381923 in your message.

Thank you,

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