Not resolved
1.3
Details
Customer service
Product or Service Quality
Style and Design
Website
0 comments

Holy smokes.....I just wasted 45 mins of my life on the Sony "help" line trying to find out the lens size for a Cyber Shot DSC-HX200V....

Simple question, all I asked was "what is the lens size?"

Tough question right?

It's not listed in the manual nor on the Sony website....

5 departments later and guess what?

You failed Sony.... bad customer service, no escalation team to resolve.

(Call it the "not-helpful" line)

How do you not know the lens size for one of your own cameras?

Really, what is the big secret?

What is the lens size?

I'm not buying any Sony product ever again for this stupidity.....

Reviewer is in unhappy mood. mccaughey stated that there is a room for improvement of customer care and customer service. Please immediately contact the author of this review to discuss poor customer service of sony cyber shot hx200v and associated monetary loss in the amount of $500. Sony needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned sony cyber shot hx200v in their reviews. You may find this information helpful for further shopping at Sony.

Had an Experience with Sony?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Swagway - Buyer Beware! Swagway "I bought a brand new (or so I thought) X2 on 12/8/16 straight off of the company website. It was a promo deal that included the board and bag. When..." Read more Sony will not offer 6 months free Netflix offer Sony "I purchased a Sony R520A TV at Costco a week ago. Next to the TV's there was a little stand with tear away sheets offering 6 months free Netflix..." Read more Sony - Is lcd tv life only two years? Sony "Dear Sir I have purchased SONY LCD BRAVIA TV on June 30th, 2011 at E max shajah UAE, now my TV is not working as the panel is to be..." Read more Ge Appliances - GE Monagram Refer bad parts WR55X10490 Ge Appliances "Copy of E-mail I sent GE:I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer’s in Phoenix AZ.The Refrigerator (ZISS480DRISS) broke…of course following..." Read more CAMPING WORLD CEO TRIED TO RUIN ME Camping World "South Florida RV Dealer Files lawsuit against Camping World for Fraud Civil Conspiracy, Theft of Trade secrets among other things. There is a thing called fair competition and I was..." Read more Spates the Florist - DO NOT order online. Spates The Florist "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more Directv - Equipment does not work.  "Known issue" no fix for over 1 year. Directv "1 month ago today we had Dirctv installed. The boxes in our home lose internet connection everyday sometimes hourly. We have called Directv everyday for the last 30 days on..." Read more Sonic - Absolutely terrible Sonic "Some girl with short blonde hair was taking my order and she had an attitude problem and she got mad because I said I wanted marinara sauce with my tatertots..." Read more