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Holy smokes.....I just wasted 45 mins of my life on the Sony "help" line trying to find out the lens size for a Cyber Shot DSC-HX200V....

Simple question, all I asked was "what is the lens size?"

Tough question right?

It's not listed in the manual nor on the Sony website....

5 departments later and guess what?

You failed Sony.... bad customer service, no escalation team to resolve.

(Call it the "not-helpful" line)

How do you not know the lens size for one of your own cameras?

Really, what is the big secret?

What is the lens size?

I'm not buying any Sony product ever again for this stupidity.....

Reviewer is in unhappy mood. mccaughey stated that there is a room for improvement of customer care and customer service. Please immediately contact the author of this review to discuss poor customer service of sony cyber shot hx200v and associated monetary loss in the amount of $500. Sony needs to offer any options to resolve the issue according to poster's claims.

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