Not resolved
2.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Website
0 comments

Well, bought a set of Sony in ear wired headphones (MDR-650AP) a few weeks ago. The sound is great but the the remote button/program button is not working. I downloaded apps such as smart connect and smart key and thought it would work....well, no it did not. So, after reading at some forums regarding similar issues I decided to call Sony's customer support here in Sweden. My complaints are:

Complicated just to get hold of the the right department! The first person seem to be surprised and she said she really don't know ho handles the headphones at Sony., what?. So she could not even connect me to the their mobile customer support, which she claimed to be the one taking care of my problem.

Well, I finally got hold of that department and there was a guy informing me he never heard of this problem (which they alway claim they neeeever heard of the particular problem, of course!). Ok, he informed me that that he couldn't understand why my Sony headphones didn't work and there was not going to be any further upgrade to my Xperia Z1 compact, at that moment I was feeling this ain't gonna lead to much more and I asked how they could have apps and all that that don't work and why do Sony not fix it if it is a bug ( which other were suspecting in to be at Sony forums).

So the next step I was advised was to call back to the first department which were supposed to know.

I called again and som guy answers and can't barely hear me, now there was some kind of candid camera thing going on

Reviewer is in unhappy mood. This person is quite happy with lets wait nd see and stated that there is a room for improvement of sony total disregard for customer satisfaction and service. Please immediately contact the author of this review to discuss poor customer service of sony ex650ap in-ear headphones. Sony needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned sony ex650ap in-ear headphones in their reviews. You may find this information helpful for further shopping at Sony.

Had an Experience with Sony?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Buy Squad - TV IS NOT NEW Buy Squad "I purchased the Samsung UN55KS8000 55-Inch 4K Ultra HD Smart LED TV. From start to finish it took almost a month before I received my TV. There was no way..." Read more Sony sells defective product and no responsibility. Sony "This is the sum of the problem:1. Purchased Vaio SVE14A16FGH from Sony Center Store in Delta Plaza, Surabaya, Indonesia for customer at the price of around USD $1200 in 18..." Read more Sony SCD-1 $5,000.00 SACD Player DAMAGED by Sony Repair Sony "My Latest Experience with Sony Corporation of America Event # E58894537 Service Notification: 301547845 Order # 36065586 1. I own Sony’s Flagship SACD Player, the SCD-1, cost: $5,000.00. It should be mentioned, this player..." Read more Lg Electronics - LG washer WT5070CW Lg Electronics "...I looked to see if there were any recalls on the product but what I found was a lot of disgruntled LG owners with the exact same complaint..." Read more ONE WORLD VAN LINES - Had I known I would havve Run as fast as I could ONE WORLD VAN LINES "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more Maaco - *** paint job Maaco "On 8/21/17 I took my car to get repainted and well it had runs in the paint and I had overspray all over the interior of my car white footprints..." Read more The Cover Guy -  Warranty  and poor quality The Cover Guy "I bought a cover from this company.After about 8 months of having it I noticed it started to have an intention on it .It called them and was told to..." Read more Skechers - Shoes didn't last Skechers "We got the the light up shoes for are son, who was so excited to have light up shoes.. after a almost 70 dollar price tag the shoes didn't even..." Read more