Stockholm, Stockholm
Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Price Affordability
Product or Service Quality
Style and Design
Value for money

Well, bought a set of Sony in ear wired headphones (MDR-650AP) a few weeks ago. The sound is great but the the remote button/program button is not working. I downloaded apps such as smart connect and smart key and thought it would work....well, no it did not. So, after reading at some forums regarding similar issues I decided to call Sony's customer support here in Sweden. My complaints are:

Complicated just to get hold of the the right department! The first person seem to be surprised and she said she really don't know ho handles the headphones at Sony., what?. So she could not even connect me to the their mobile customer support, which she claimed to be the one taking care of my problem.

Well, I finally got hold of that department and there was a guy informing me he never heard of this problem (which they alway claim they neeeever heard of the particular problem, of course!). Ok, he informed me that that he couldn't understand why my Sony headphones didn't work and there was not going to be any further upgrade to my Xperia Z1 compact, at that moment I was feeling this ain't gonna lead to much more and I asked how they could have apps and all that that don't work and why do Sony not fix it if it is a bug ( which other were suspecting in to be at Sony forums).

So the next step I was advised was to call back to the first department which were supposed to know.

I called again and som guy answers and can't barely hear me, now there was some kind of candid camera thing going on

Review about: Sony Ex650ap In-ear Headphones.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Lets wait nd see.

I didn't like: Sony total disregard for customer satisfaction, Service.

Had an Experience with Sony?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Sony - Non-repaired cellphone Sony "I want to make a complaint. I am writing this email to show my outrage at Sony. I live in Brazil and I bought a smartphone from Sony in the United..." Read more Nuwave Oven - Original new wave oven great! New new wave oven terrible. Nuwave Oven "The first new wave oven I had worked great for over four years. Bought the two deal special late 2013. Gave one to my mom for Christmas. Kept the other..." Read more Poor Quality of Sony Camera HX-30V Sony "Dear Kazuo Hirai, I write to lodge a complaint against the defect of DSC-HX30V and express my great disappointment to the quality control of Sony and design of this model. The..." Read more Review about Sony Bravia from Benha, Al Qalyubiyah Sony "My sony BRAVIA ( KDL 46EX530 ) has picture like a graphic , it less than 2 years of use and I couldn't get any support me or some one..." Read more Lbc Express - Rude Lbc Express "I dont like my experience in lbc..kasi tumawag sila sakin na andyan na daw yung delivery.tapos sabi ko na epadeliver sa bahay kong saan nakaadress ..sabi nila firsttime daw nila..." Read more Trupanion Pet Insurance - Misleading and Unhelpful Trupanion Pet Insurance "I had purchased a new puppy. Took him to the vet one day after taking possession of the dog for a full physical examination (as required by breeder contract). Received..." Read more Danger! Must Cure Obesity Company giving dangerous medical advice and selling fake products Must Cure Obesity Co "Be careful out there consumers with this company and it's sister companies, Gastric Bypass Alternative, and Roca Labs. I am a healthcare professional and was asked by a patient..." Read more Zerowater - Filter is a piece of garbage. Zerowater "Bought the pitcher, filter, and meter combo a few years ago, and we've loved it up until we purchased the latest pack of filters a couple months ago. A month..." Read more